Service Untitled

DECEMBER 17, 2013

Studies have shown that retail and restaurant customers will spend 40% more if the service provided is outstanding, so everyday we as business owners, should try to do better. Understanding their reality and adapting our programs, efforts, and products to enrich our customers lives show how we value each person.

Loyalty 75

Loyalty Rewards Programs Social Media Customer Satisfaction 75

Service Untitled

JUNE 16, 2011

Entrepreneur magazine writer Micah Solomon stated there are several important elements retailers need to concentrate on in order to gain customer loyalty. Many retailers have recognition and reward programs. Those become the retailers who win my customer loyalty. Can we increase customer loyalty?

Loyalty 43

Loyalty Rewards Programs Hotels Retail 43

Currency Alliance

FEBRUARY 10, 2020

One of the earliest loyalty programs came out of the grocery sector. S&H’s began selling their Green Stamps to retailers in 1896. We estimate only about a third of grocery chains worldwide operate a points-based rewards program. Loyalty programs are essentially a value exchange.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

Currency Alliance

JUNE 19, 2019

This was my second year on the judging panel at the Loyalty Magazine Awards. Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. 1. Looking beyond transactional rewards. One brand even overcame the persistent limitations of blockchain to run a successful trial.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Currency Alliance

OCTOBER 29, 2019

The following quote baffles my mind: According to IRI Worldwide, 74% of consumers globally choose a store based on its effective loyalty programme.[i]. If 74% of consumers choose a store based on their loyalty program, then why do few loyalty programs have more than 25% of their customers participating?

Loyalty 40

Loyalty Loyalty Programs How To Hotels 40

Currency Alliance

MARCH 21, 2019

Loyalty systems were some of the first marketing technology, dating back 35 years. Making the same progress in loyalty has been much more difficult. The typical incumbent loyalty technology platform comprises five core modules: CRM/Analytics Platform. Loyalty Rules Engine. Now, these legacy systems are showing the strain.

Loyalty 58

Loyalty Banking Loyalty Programs CRM 58

Micah Solomon

DECEMBER 4, 2015

I’ve never heard: “I’m loyal to Apple because of their [nonexistent] rewards program.” ” That’s because true customer loyalty has a limited relationship to customer loyalty programs, customer loyalty cards, customer loyalty rewards. Dubious at best.

Loyalty 40

Loyalty Rewards Programs Consulting Loyalty Programs 40

Currency Alliance

NOVEMBER 14, 2019

The overarching loyalty trend of 2020 will continue to be brands getting to grips with digital transformation. If that sounds like loyalty is late to the party, that’s not necessarily a bad thing. 2020, however, seems likely to be the year in which stars align for a more profitable, productive and open future for loyalty.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

Service Untitled

AUGUST 1, 2011

Of course, there’s the emotional ties included in those lopsided candy dishes and Christmas ornaments made out of popsicle sticks, but it reminds me of the latest trends labeled as “Go Green,&# “Do-it-Yourself,&# and “Buy Local Farmer Markets.&# photo credit: danperry.com.

Loyalty 41

Loyalty Rewards Programs Fashion Ecommerce 41

delighted

JUNE 1, 2022

The customer lifetime value calculation will tell you what the average customer is worth to your business throughout the course of the relationship. Most importantly, a high lifetime value shows a degree of brand loyalty. Start a rewards program. Retail stores regularly do this through store cards.

Net Promoter Score 70

Net Promoter Score Customer Retention Self Service Loyalty 70

Kitewheel

MARCH 25, 2019

Identifying customer pain points isn’t easy – VoC data only reflects those customers willing to fill out your surveys and is difficult to use for immediate experience course correction. Filling these gaps will have quick value and drive customer loyalty. Still, VoC is a useful tool for some contexts.

ROI 76

ROI Hotels Customer Journeys Retail 76

Beyond Philosophy

OCTOBER 10, 2016

When things get ambiguous or difficult to evaluate, customers may use their high-level impressions of the brand, the retailer, or the service provider to guide their evaluations or what we call a “halo effect.” For example, say you have a retail location where you want to improve the Customer Experience.

Hotels 60

Hotels Rewards Programs Retail Consulting 60

delighted

OCTOBER 22, 2019

Net Promoter Score surveys measure customer loyalty by identifying customers as promoters, passives, and detractors. So, of course, with NPS we ask for a score, but the key piece is that we ask why they actually gave us that score.”. It pays to earn promoters: customer loyalty and NPS. Start your NPS program today.

Net Promoter Score 41

Net Promoter Score Case Study Study NPS 41

Service Untitled

DECEMBER 24, 2010

A Christmas Customer Satisfaction Index survey showed Amazon as the top online retailer to best satisfy consumers during the busy holiday shopping season. So what are customers getting from Amazon that they find they are not getting from smaller online retailers? The survey was based on five main categories: Quality of service.

Customer Satisfaction 44

Customer Satisfaction Rewards Programs Retail Social Media 44

Service Untitled

SEPTEMBER 17, 2010

What Brookes is doing isn’t new, but he seems to be taking a more methodical approach and expects a five to ten percent growth for 2011 notwithstanding of course interest rates, unemployment, and the value of the Aussie dollar. Customer focus customizes Rite Aid services Competition among pharmacy retailers and the need to create more.

Poor Customer Service 42

Poor Customer Service Customer Service Retail Rewards Programs 42