inSided

OCTOBER 2, 2019

Did you know that a whopping 73% of people feel that valuing their time is the most important thing companies can do to provide them with good service? If that doesn't make you realise you need to up the ante when it comes to your self-service offering I don't know what will! at the forefront of your overall business goals.

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

TechSee

DECEMBER 16, 2021

It’s no surprise then that remote assistance has hit a peak in 2021, driven mainly by customers’ rising expectations for self-service, the growing complexity of cases, and the emergence of new technologies such as cloud-based technologies, IoT diagnostics, video, AR, and computer vision AI. .

Call Center 124

Call Center Trends Self Service Contact Center 124

SurveySparrow

NOVEMBER 20, 2022

Knowledge management and self-service. The first point of comparison is, of course, the pricing. Use gamification features like award points, quests, and leaderboards to boost performance and make more customers happy. . Knowledge management and self-service. Customization and branding. Ticket management.

Self Service 52

Self Service Comparison Analytics Gamification 52

Retently

APRIL 5, 2024

Key Takeaways A successful in-store customer experience strategy hinges on optimized store layout, interactive elements, demos, and personalized customer service, which all contribute to improved customer satisfaction and loyalty. Check our comprehensive guide for specific customer service tips to help you improve customer satisfaction.

Retail 78

Retail Engagement Strategy Customer Experience 78

Lithium

OCTOBER 19, 2022

Of course, it would be a misstep not to recognize some essential realities of running a digital community. This care team just linked the brand’s community page to their self-service suite. Taking Dr. Micheal Wu’s Gamification Theory into the Real World. This article aims to change that.

ROI 52

ROI Gamification Self Service Case Study 52

UJET

NOVEMBER 3, 2020

AI solves this problem by routing customers to the ideal customer service solutions quickly. A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. AI Streamlines Agent Training.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

UJET

NOVEMBER 3, 2020

AI solves this problem by routing customers to the ideal customer service solutions quickly. A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. AI Streamlines Agent Training.

Virtual Agent 72

Virtual Agent Customer Service Gamification Contact Center 72