NPS, CES, CSAT: Which One is the Best Metric?
GetFeedback
SEPTEMBER 20, 2019
Customers are considered loyal when they consistently purchase from your brand over an extended period of time. . How do you get loyal customers? A great customer experience (CX) , of course. . It captures, analyzes and reports on all customer feedback—expectations, likes, and dislikes—associated with your company.
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