Contact Center Fashion Omni-Channel Social Media 
Kustomer
AUGUST 5, 2021
Don’t be mistaken, even with the rise of social media being a preferred channel for customer to company communication, phone and email won’t be going away any time soon. Being the ol’ reliable of CX, phone and email are the foundation for social media takeover. They were COVID related. That’s a win-win.
NobelBiz
FEBRUARY 22, 2023
Contact centers and almost no industry has been spared, as working habits, job schedules, communication patterns and technologies have all been altered drastically. As a result, the tools, technology, and procedures that contact centers will need to adapt to hybrid work patterns that must be carefully evaluated.
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NobelBiz
FEBRUARY 22, 2023
Contact centers and almost no industry has been spared, as working habits, job schedules, communication patterns and technologies have all been altered drastically. As a result, the tools, technology, and procedures that contact centers will need to adapt to hybrid work patterns that must be carefully evaluated.
BlueOcean
DECEMBER 13, 2022
Gas, grocery, fashion, technology… and probably more. That said, when issues arise, loyalty members seeking support don’t always turn to the contact center team first. When your loyalty program members do reach for the phone/email/chat tool/social media to get help, it is critical to shift away from a transactional mindset.
NobelBiz
FEBRUARY 10, 2023
Steve The true contact center is built upon the idea of client experience. So now with companies like us where we provide “omnichannels”, multiple channels in ways that I could be communicating with you, within the context of any way you choose to communicate with me. Be sure to give it a share on social media.
NobelBiz
JANUARY 23, 2024
This article will delve into the world of Customer Support as a Service (CSaaS) , exploring the nature, types, and the profound impact it can have on your contact center. Join us as we guide you through optimizing your customer support and elevating the overall experience of your contact center.
NobelBiz
FEBRUARY 15, 2023
Reaching out to potential consumers in some form, whether it be via social media, SMS, webchat or phone contact, is the first order of business in any call center. Offer training The best way to achieve a good launch of a new channel is to make sure your employees are aware of the new channels and know how to use them.
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