Talkdesk

SEPTEMBER 16, 2020

Self-service is a hot topic in the call center industry. From knowledge bases to virtual agents, the potential disruption that a solid set of self-service applications can bring to contact center efficiency and customer experience is unquestionable and justifies all the buzz.

Virtual Agent 115

Virtual Agent Call Center Self Service Contact Center 115

AWS Machine Learning

MARCH 29, 2024

Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. The bots can answer FAQs, provide self-service experiences, or triage customer requests before transferring to a human agent. This is the second post of a two-part series.

Contact Center 91

Contact Center Chatbots Self Service Touchpoint 91

Talkdesk

SEPTEMBER 9, 2020

This tendency, coupled with increasingly mature artificial intelligence (AI) technologies, has raised attention to the role and impact of virtual agents in contact centers and customer experience (CX). What is a virtual agent? The post What is a virtual agent and how does it work?

Virtual Agent 65

Virtual Agent Self Service Contact Center Knowledge Base 65

BlueOcean

OCTOBER 22, 2020

Making Virtual Agent Training Work for You. Grab a copy of our Agent Training eBook for more insight. Request a download here. The post The Pivot to 100% Remote Training in the Contact Center appeared first on Blue Ocean.

Contact Center 156

Contact Center Training Effort Score Virtual Agent 156

AWS Machine Learning

SEPTEMBER 29, 2022

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. You must first generate an OAuth client ID and client secret, then you can download and configure Archy.

Virtual Agent 68

Virtual Agent Call Flow Self Service Contact Center 68

Uniphore

JUNE 10, 2021

We also learned just how important contact centers are to our everyday lives. Today, as companies look past the pandemic, one thing remains certain: we now expect more from remote support centers than ever before. At Jacada, we recognized the challenges of overwhelmed—and often understaffed—contact centers early on.

Call Center 246

Call Center Self Service Contact Center Case Study 246

NobelBiz

MAY 24, 2021

The difference between on-premise vs. cloud contact center is a topic that has become increasingly prominent in the industry. An “on-premise” solution is to run programs or processes from software that has been downloaded directly onto a terminal or server. What are the types of call center technologies?

Contact Center 52

Contact Center Call Center Software Virtual Agent 52