Call Center Contact Center Download Virtual Agent 
Talkdesk
SEPTEMBER 16, 2020
Self-service is a hot topic in the call center industry. From knowledge bases to virtual agents, the potential disruption that a solid set of self-service applications can bring to contact center efficiency and customer experience is unquestionable and justifies all the buzz.
Uniphore
JUNE 10, 2021
We also learned just how important contact centers are to our everyday lives. When the whole world went remote, people started calling in in record numbers, forcing businesses to reassess their customer service game. At Jacada, we recognized the challenges of overwhelmed—and often understaffed—contact centers early on.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
BlueOcean
OCTOBER 22, 2020
By creating that feeling through mock calls, the trainee has the chance to work through their nerves without exposing a “real” customer to their first anxious efforts. Making Virtual Agent Training Work for You. Grab a copy of our Agent Training eBook for more insight. Request a download here.
NobelBiz
MAY 24, 2021
The difference between on-premise vs. cloud contact center is a topic that has become increasingly prominent in the industry. An “on-premise” solution is to run programs or processes from software that has been downloaded directly onto a terminal or server. What are the types of call center technologies?
AWS Machine Learning
AUGUST 30, 2023
QnABot allows you to quickly deploy self-service conversational AI into your contact center, websites, and social media channels, reducing costs, shortening hold times, and improving customer experience and brand sentiment. To integrate QnABot with Amazon Connect , see Connecting QnABot on AWS to an Amazon Connect call center.
TechSee
NOVEMBER 13, 2018
Take a peek into the latest issue of Super-Agent: The contact center is at its wits end. The customers are getting frustrated and the contact center is in trouble! But Super-Agent’s biggest feat is introducing visual technology, giving Boti the ultimate gift – the gift of vision.
TechSee
OCTOBER 23, 2018
On another level, recognizing that its warehouse-style stores can easily overwhelm customers, the company app, which has been downloaded 20 million times, displays the specific locations of recommended products – sometimes with Waze-like guided directions. AI Innovations that can boost personalized customer service.
Expert insights. Personalized for you.
115 
Let's personalize your content