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The Ultimate Headache-Free Contact Center RFP Template

BlueOcean

When you’re evaluating new outsourcers for your contact center, you know that a boilerplate RFP isn’t going to cut it. That’s why, at Blue Ocean, we’ve never been shy about sharing what we believe are the best contact center RFP questions. In fact, we’ve even offered a downloadable template in the past.

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The top three things that will win over business leaders for contact center technology investments

NICE inContact

Other contact centers are upgrading their technology to keep up with customer and competitive demands. To get a more macro view of technology investments, download the complimentary ContactBabel report, State of Contact Center Transformation in the New Digital World.

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Your Guide to the Post-Pandemic Contact Center Is Here!

BlueOcean

Have you ever stopped and thought to yourself: “How will contact centers navigate the post-COVID world?” After much thought, deliberation, and research, we’ve come up with the quintessential guide for your post-pandemic contact center. And we’re thrilled to share it with you as a free download.

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Identifying And Cultivating Top Talent In Your Contact Center

Playvox

As a contact center leader, the top agents you hire, train, and manage are the clutch players. Compounding the challenges, the KPIs used by many contact centers don’t match organizational goals or business goals, affecting your contact center’s overall performance. The gamification software Kahoot!,

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The Complete Guide to Conversational AI for Your Business

In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels. Download the eBook now to see how Conversational AI will affect your business.

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The 10 Most Important Contact Center RFP Questions [Infographic]

BlueOcean

A generic vendor RFP template may promise to make things easy, but when you’re about to hand over your customer interactions to an outsourced contact center, generic will only make things more difficult. For real, we’ve seen warehouse RFPs used to source contact center services…).

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10 RPA Implementation Best Practices to Automate Your Contact Center

Uniphore

Robotic Process Automation (RPA) technology is dramatically improving contact center efficiency and agent productivity. The Ultimate Playbook for Contact Center Automation Download Now 3. While RPA is one of the top contact center trends for a reason, you should still be aware of what its limits are.

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The 2023 Customer Experience Management Value Index

Building a successful CX program requires teams to share data seamlessly across multiple functions, including support services, contact center, marketing, and sales. The Value Index is an assessment of how well vendors address buyers’ requirements for CX software and incorporates all criteria.

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Driving Business Value with Contact Center and UC Integration

Download your copy now to discover how companies are future-proofing their contact centers as they adapt to remote and hybrid workforces. In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring.

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The Top 3 Ways to Forecast for Your Contact Center

Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting. Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time.

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Top 5 Reasons to Move to the Cloud

With comprehensive security, unmatched scalability, cost certainty, and guaranteed reliability, a cloud-based contact center solution will serve your customers 24/7 without the operational headaches and cost issues of an on-premise solution. Download Enghouse's eBook today and learn the top reasons you should move to the cloud!

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AI Insights Playbook––Understand Your Customer Experience To Improve It

The biggest challenge facing Contact Centers is understanding what customers expect. Download this eBook to get these answers and learn how you can improve your customer experience with the help of Artificial Intelligence. But then the questions become: What kind of AI? What approach is best to implement and use it?

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Study: The Health of the Contact Center

Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it. What does it take to engage agents in this customer-centric era?

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The Innovator’s Guide to the Digital-first Contact Center

In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities. Social platforms are now becoming mainstream contact center channels.

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AI-Enabled Agent Quality Assessments Optimize Contact Center Performance

Quality Assurance is a major challenge for contact centers today. Find out how by downloading the whitepaper today! With up to 95% of customer interactions going unreviewed, many organizations are relying on a small sample of data to coach and evaluate their agents.