Contact Center Customer Experience Customer Service Representative Magazine 
CSM Magazine
DECEMBER 7, 2022
A contact center serves as a primary hub for customer service through which customers can connect with the organization around different mediums. Contact centers are the heart of your business and play a vital role in the customer experience approach.
CSM Magazine
APRIL 9, 2018
Jackson National Life Insurance Company has earned four awards from the Service Quality Measurement Group, Inc. for excellence in contact center service in 2017. Regardless of the inquiry, our service team works tirelessly to help our distribution partners find the answers they need.” 1, 2017 to Dec.
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CSM Magazine
MARCH 31, 2022
Voice is the fastest form of human communication and has long been the backbone of the customer service industry. In this article, we will discuss the basics of voicebot technology and how it is changing the customer service industry. How are voicebots changing the customer experience? What is a voicebot?
CSM Magazine
OCTOBER 30, 2019
Advances in analytics and AI are pushing the barriers for Workforce Management (WFM) and Magnus Geverts at Teleopti, a Calabrio company, says it’s time to act now to take advantage of new initiatives, starting with a data-infused WFM strategy for better human interactions and superior customer experiences.
Myra Golden
OCTOBER 26, 2016
Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.
Myra Golden
AUGUST 27, 2016
Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.
CSM Magazine
DECEMBER 27, 2021
Depending on your needs, it can provide a high level of security to your business and its customers. VPN client applications allow you to connect your router, computer and devices to a remote server that hosts the VPN service. Protecting Customer Data. What is a VPN? This feature is a must-have for any business.
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