Myra Golden

AUGUST 27, 2016

According to Newsweek magazine, the stress level of customer service representatives is comparable to that of air-traffic controllers and police officers. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

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Social Media Customer Service Representative Contact Center Customers 40

Myra Golden

OCTOBER 26, 2016

According to Newsweek magazine, the stress level of customer service representatives is comparable to that of air-traffic controllers and police officers. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

How To 40

How To Social Media Customer Service Representative Contact Center 40

CSM Magazine

OCTOBER 30, 2019

This reality puts the spotlight firmly on customer-facing teams and the ability to re-evaluate everything they do from the people they hire to the technology they deploy. For more information on what customer experience intelligence means to your contact center, business, customers and employees visit www.teleopti.com and www.calabrio.com.

Customer Experience 40

Customer Experience Self Service Contact Center Average Handle Time 40

LiveChat

NOVEMBER 16, 2018

Research from American Express shows that 70% of customers are willing to pay a premium to do business with a company that offers great customer service. On the other hand, poor customer service can cost companies dear. So we agree that extraordinary customer service is expected, and not exceptional anymore.

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45

CSM Magazine

FEBRUARY 5, 2018

You may have a contact center solution that either includes some version of live chat or offers an add-on live chat option. Using live video chat brings a new dimension to online customer service and sales. With a high-quality video chat solution you are able to demo your products to customers.

Omni-Channel 40

Omni-Channel Multi-Channel Self Service Contact Center 40

CSM Magazine

JANUARY 28, 2020

The most popular job titles for a customer success manager are: Phone administrator. Call center manager. Call center consultant. Contact center manager. Call center operator (outgoing calls/incoming line). Customer support agent. Customer service representative. Phone operator.

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Customer Service How To Call Center Advertising 52

TechSee

JUNE 4, 2019

Nowhere is that truer than in call center training – bringing new agents up to speed on products, processes and the productivity expected of them. Traditionally, contact centers have trained new agents using one-on-one coaching or classroom-style role-playing, where the focus is on imparting knowledge and customer service etiquette.

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Call Center Training Technology Gamification 117

CSM Magazine

JANUARY 20, 2021

Designed for customer service representatives while handling unhappy customers, CS Resolve is a simple-to-use application that enables customer service reps to instantly deliver a pre-approved digital coupon or gift card to an upset customer – in a way that is secure, trackable, and accountable.

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Customer Service Contact Center Software Customer Service Representative Social Media 59

CSM Magazine

OCTOBER 28, 2022

With this in mind, here are five smart ways to more effectively collect customer feedback. Automate Your Customer Operations. One of the most efficient and simple ways of capturing customer feedback is to implement the power of contact center technology.

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Feedback Chatbots Fashion Customer Service Representative 52

CSM Magazine

JULY 6, 2021

The disgruntled customer may feel like they have been abused, ignored, taken advantage of and at worse, defrauded. A customer with a problem brings an emotionally charged drama to the attention of a customer service representative. Obviously, it’s in the best interest of all parties to settle the dispute quickly.

Social Media 59

Social Media Contact Center Software Call Center Retail 59

CSM Magazine

MAY 12, 2023

One key benefit of cloud-based solutions for customer service is their ability to centralize information and processes. With customer data and communication channels consolidated in one accessible location, customer service representatives can easily access relevant information to handle inquiries more efficiently.

Omni-Channel 52

Omni-Channel Customer Service Chatbots Policies 52