NobelBiz
SEPTEMBER 5, 2023
In both inbound and outbound contact center operations, the connection rate is the vital pulse that fuels performance. It’s the bridge connecting agents with customers, paving the way for productive conversations, and steering the ship of efficiency and customer satisfaction, regardless of the direction of the call.
NobelBiz
JANUARY 3, 2024
This article delves into these trends, offering insights and strategies for outbound call centers to stay ahead in an increasingly competitive environment. Hosted by Carl Stuerke, a seasoned Contact Center Software Consultant, alongside industry experts Michael McGuire and Brad Butler, boasting 30 years of combined experience.
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CSM Magazine
NOVEMBER 3, 2022
Waterfield Tech, a leading global customer engagement solutions provider, today announced research findings detailing a significant lag in the adoption of conversational AI in the contact center. For an infographic that illustrates the findings from Waterfield Tech’s research further, visit [link].
NobelBiz
AUGUST 24, 2020
Voice is becoming just a fraction of the responsibilities of a contact center. More and more customers now prefer to resolve basic customer support requests over social channels. Original Infographic: Source of this infographic. The post 80% of Customers Engage with Brands on Social Media.
Avaya
JANUARY 29, 2019
For most contact centers, the agent workforce is one of the biggest expense lines on the budget. In fact, the agent talent pool can account for up to 70% of a contact centers annual operating budget. To get started or to find more out details, please contact us. But that is only half of the conversation.
Thematic
JUNE 13, 2023
Their software has three main parts: XM for Customer Frontlines XM for People Teams XM for Strategy & Research The Customer Frontlines program lets you improve customer experience in your contact centers. People Teams increases team engagement. Forsta has tons of data visualization tools.
CX Accelerator
OCTOBER 21, 2019
You might be thinking, “what the heck does a fitness app have to do with Customer Experience?” As the wise Jenny Dempsey reminded me at ICMI Contact Center Expo earlier this year, in order to take the best care of others, you must first take the best care of yourself. These days, video is a critical part of customer engagement.
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