Contact Center CRM Customer Journeys Ecommerce 
West Monroe
SEPTEMBER 17, 2023
The AI Tools market has many offerings to address the “low-hanging fruit” administrative tasks in the form of extensions on your favorite CRM (Salesforce, HubSpot, Oracle, Zoho etc.) or productivity suite (Microsoft, Google, etc.).
OpinionLab
DECEMBER 17, 2018
Pretty soon, our familiar [+] feedback symbol was seemingly ubiquitous as our little company was doing business with a Who’s Who of ecommerce early-adopters who leveraged OpinionLab to guide their growth. I am very excited about what the future holds at Verint, and more importantly, what the future holds for our customers.
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Team HGS
JANUARY 30, 2018
By Subramanya C, HGS Chief Technology Officer Analytics goes hand in hand with today’s optimized customer experience strategy. Analytics is a tool that can be used at every step of the customer journey—from assessing and benchmarking customer support to gauging the voice of your customer for actionable business and product decision making.
Natalie Petouhof
APRIL 12, 2016
Salesforce announced Salesforce for Messenger Platform which will empower companies to create entirely new sales, service, marketing and app experiences for customers on Messenger. Salesforce extends its leadership in CRM with the launch of Salesforce for Messenger.
Natalie Petouhof
MAY 27, 2016
Customer Experience IOT in the Automotive Industry-Upcoming. **. Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. • ROI of Social Customer Service- Upcoming. •
NICE inContact
MAY 18, 2017
This data resides across multiple disparate systems – CRM, eCommerce, VoC, etc. – and aligning the data and systems into tech stacks is the first step to delivering an enhanced customer experience. Here are some scenarios to building a simple integrated stack with Contact Center, CRM and eCommerce systems.
Oracle
JANUARY 30, 2020
In a recent webinar series, Daniel Foppen of Oracle’s CX Service Strategy along with 4 leading service professionals from BISSELL, Pier 1 Imports, Smiths Medical, and Elsevier discuss advanced contact center functionality and how they have future-proofed their respective contact centers.
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