Comm100

JANUARY 14, 2020

According to Marketing Week, 15 years ago the average consumer used two touchpoints when making a purchase and only 7% regularly used more than four. Today, consumers use an average of almost six touchpoints with nearly 50% regularly using more than four. It was a shift backed by data—lots of it. No more shared inboxes.

Omni-Channel 100

Omni-Channel Social Media Knowledge Base Touchpoint 100

Comm100

APRIL 6, 2020

This provides a cohesive and seamless experience for both the customer and the agent across devices and touchpoints. Comm100’s customer engagement platform helps businesses provide digital omnichannel support and service to their customers via live chat, email, SMS, or social media. White Paper. Download Now.

Omni-Channel 130

Omni-Channel Customer Engagement Engagement Chatbots 130

Comm100

JANUARY 14, 2020

According to Marketing Week, 15 years ago the average consumer used two touch-points when making a purchase and only 7% regularly used more than four. Today, consumers use an average of almost six touch-points. In customer service, digital omnichannel effortlessly blends digital touchpoints to form a unified view of the customer.

Omni-Channel 131

Omni-Channel Social Media Average Handle Time Knowledge Base 131

TechSee

DECEMBER 12, 2017

To enhance customer satisfaction, more and more companies are transforming into an omnichannel contact center – providing a frictionless customer service experience across multiple touchpoints. Quality service must be provided at every touchpoint, and individual channels must be streamlined into a single cohesive omnichannel experience.

Omni-Channel 143

Omni-Channel Customer Experience Contact Center Touchpoint 143

Comm100

FEBRUARY 7, 2018

Additional Considerations for Social Media Software. Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? With this vendor, will your company be able to meet customers through multiple channels and touchpoints? (In

Software 103

Software Customer Engagement Engagement Social Media 103

Beyond Philosophy

SEPTEMBER 13, 2016

Saying that today’s consumers and employees are ‘savvy’ is only scratching the surface of their awareness, sophistication, and levels of discrimination in identifying what is real and what is fake. To summarize, stakeholders now expect more from social media, and are using it more, and more effectively, than ever before.

Social Media 60

Social Media Multi-Channel B2C B2B 60

SurveySparrow

MAY 29, 2020

When you are building a brand, there are a lot of things involved, from getting your website right, being active on social media, having a content calendar, taking photos, etc. White paper. Social media posts. Once you are done with the survey, share it with your customers and the public on social media.

Brands 52

Brands How To Social Media Guidelines 52

Bold360

MARCH 23, 2017

There’s hardly a situation where a consumer can’t make use of Apple’s well known tagline, “There’s an App for that!”. But if your Bot relies on scripted answers and can’t use context to fill in gaps or get the query answered the first time around, your consumers might well wish they had simply picked up the phone. Interested in bots?

Omni-Channel 58

Omni-Channel Self Service Customer Service Chatbots 58

Beyond Philosophy

JUNE 4, 2015

The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. Companies need to focus on the touchpoints which are most influential. In his 2010 book, Marketing 3.0:

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60

SmartKarrot

JANUARY 7, 2022

Your marketing, IT, and customer experience teams are already doing that by accumulating customer data from social media, surveys, websites, and even sales transactions. Touchpoints from the customer journey Time instances Customer data technology. Accumulate case studies and white papers (B2B) .

Social Media 10

Social Media Competitive Advantage B2B Case Study 10

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. Statista reports that 88% of consumers expect brands to have an online self-service portal. Salesforce reports that 85% of consumers expect consistent interactions when engaging with a business. Ensure content is accessible as well as consumable. How-to instructions.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62