Consumers Customer Confidence Customers Hotels 
InMoment XI
FEBRUARY 7, 2024
The hotel industry took a major hit during the pandemic, but the aftermath was even more curious. The coming year is no exception, as consumers across the globe plan to make travel a priority, despite ongoing economic uncertainty. Instead, 71% of consumers expect personalization from the businesses they choose.
ShepHyken
JUNE 24, 2019
Each week I read a number of customer service and customer experience articles from various resources. Customer Clairvoyance: I Never Knew I Always Wanted This by Chip Bell. My Comment: Here is a great testimonial to the combination of a great customer experience and product. Here are my top five picks from last week.
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ReviewTrackers
APRIL 7, 2021
After all, reputation is the key to building public and consumer trust. Negative reputation, meanwhile, can drive away potential clients and increase customer churn. In 2012, Edelman Insights found that financial services and banking was the industry consumers trusted the least — even less than they did the media sector.
ShepHyken
NOVEMBER 17, 2017
This week we feature an article by Megan Wenzl about the importance of online reviews to your business and customer engagement. A woman goes online to search for a hotel to stay at during her upcoming trip to New York. She types in “hotels in New York” in the search box and results populate the page. – Shep Hyken.
BirdEye
DECEMBER 16, 2022
It’s no secret that customer reviews have become an essential part of running a successful business. Plus, consumer behavior has changed drastically in recent years, and more and more people trust online reviews and are relying on them when making purchase decisions. Online visibility is important for attracting new customers.
ReviewTrackers
APRIL 2, 2019
After all, reputation is the key to building public and consumer trust. Negative reputation, meanwhile, can drive away potential clients and increase customer churn. In 2012, Edelman Insights found that financial services and banking was the industry consumers trusted the least — even less than they did the media sector.
Kayako
JULY 28, 2022
Today’s customers increasingly expect personalized experiences from brands, so it is tempting to think that if your customer were having a problem, their first choice would be to get on a live call with customer service. When looking at actual customer behavior, the opposite is true. Customer calls a customer helpline .
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