CX Accelerator

OCTOBER 21, 2019

As the wise Jenny Dempsey reminded me at ICMI Contact Center Expo earlier this year, in order to take the best care of others, you must first take the best care of yourself. But it’s also time-consuming and expensive to create high-impact videos. Fair enough, but hear me out. The possibilities are pretty much endless.

Tools 182

Tools Customer Experience Social Media Customer Journeys 182

TechSee

JANUARY 18, 2018

consumers are the largest users of connected devices with 5.2 Self-installation has emerged as a viable solution for both enterprises and consumers — providing self-reliance and flexibility to the consumer, and scalability and profitability for businesses. According to Gartner, Inc., billion devices in use worldwide.

Self Service 95

Self Service Customer Service Company Infographics 95

Eptica

OCTOBER 7, 2016

Nearly 80% of consumers want to use digital channels such as the web, email, social media and chat to interact with insurers – yet under a quarter of businesses say they are fully digital, according to Accenture. Digital is not delivering quickly enough Consumers want a fast, seamless experience, but insurers are making them wait.

Insurance 79

Insurance Social Media Contact Center Infographics 79

NobelBiz

AUGUST 24, 2020

A new report determined that American consumers overwhelmingly approve of interacting with brands over social media. Voice is becoming just a fraction of the responsibilities of a contact center. The current report says that just 33% of consumers would rather reach out to a brand on social media than by phone.

Social Media 52

Social Media Brands Customer Engagement Engagement 52

CX Accelerator

OCTOBER 21, 2019

As the wise Jenny Dempsey reminded me at ICMI Contact Center Expo earlier this year, in order to take the best care of others, you must first take the best care of yourself. But it’s also time-consuming and expensive to create high-impact videos. Fair enough, but hear me out. The possibilities are pretty much endless.

Tools 140

Tools Customer Experience Social Media Customer Journeys 140

BlueOcean

DECEMBER 10, 2019

Which 2019 Consumer Trends Will Impact Your Customer Experience Strategy? We checked out the top consumer trends of 2019 to get you ahead of the curve. We checked out the top consumer trends of 2019 to get you ahead of the curve. How to Engage Gen Z in the Contact Center.

Contact Center 31

Contact Center Customer Service Infographics Trends 31

GlowTouch

JANUARY 15, 2021

Good experience while dealing with your brand is worth paying 25% more money to 86% of consumers. 82% of Americans: martech.zone – Customer Retention Numbers Infographic. Most People: cloudfront.net – Search Customer Self Service Infographic. getvoip.com – Call Center Automation. Work with GlowTouch.

Tools 52

Tools Self Service CRM Infographics 52

GlowTouch

SEPTEMBER 17, 2019

There are too many time-consuming challenges, as compared to chat. Another vital live chat statistic: 63% of consumers reported they’re more likely to return to a website that offers live chat. Check out our infographic: The Value of Chat: The Preferred Channel by Customers, Exceptional ROI for Companies. About GlowTouch.

ROI 73

ROI Company Multi-Channel Return on Investment 73

Eptica

DECEMBER 11, 2015

To find out how retailers are faring, Eptica carried out consumer research on Cyber Monday (November 30) to gauge the mood amongst shoppers in both the UK and the US. Whether it is around delivery times, costs or returns policies, if websites don’t provide the right answers to customer queries consumers may well go elsewhere.

Self Service 48

Self Service Customer Service Social Media Retail 48

Eptica

MARCH 4, 2016

To do this we’ve posed as prospective customers, testing how easy it is to find information and answers to the routine questions that consumers might ask every day on the web and via email, chat and social media. Since we began, the importance of the customer experience, to both consumers and businesses, has increased dramatically.

Self Service 48

Self Service Brands Social Media Contact Center 48

Eptica

APRIL 29, 2016

Consumers are demanding more from their insurers, and want a seamless, high quality experience, however they choose to make contact. Too many insurers made it difficult for consumers to find answers online, either forcing them to use other channels or driving them into the arms of rivals. Share this page on: Tweet.

Insurance 48

Insurance Connections Customer Service Self Service 48

Eptica

DECEMBER 4, 2015

But getting it right isn’t easy – the internet has greatly increased competition, putting pressure on prices, while consumer demands are ever increasing. To see how retailers are coping with these pressures, Eptica carried out consumer research on Cyber Monday (November 30) to gauge the mood amongst shoppers.

Retail 48

Retail Customer Service Social Media Contact Center 48

Eptica

NOVEMBER 6, 2015

Author: Anne-Merete Jensen Recruiting and retaining high quality customer service staff is one of the cornerstones of keeping consumers happy and loyal. Gearing up for Christmas means that many businesses, especially retailers, are adding more staff in store and in contact centers. Published on: November 06, 2015.

Technology 48

Technology Self Service Customer Service Social Media 48

West Monroe

MAY 30, 2017

Consumers aren’t the only beneficiary of virtual assistant capabilities. Both the office manager and agent must endure this difficult and time-consuming process to get answers to routine inquiries, such as confirming patient eligibility dates, checking the status of claims, or confirming coverage for specific procedures.

Healthcare 40

Healthcare Technology Self Service Multi-Channel 40

transcosmos Information Systems

OCTOBER 22, 2015

The Aspect blog provides technology news, trends and actual customer experiences, best practices for customer experience related matters for contact centers and enterprises. Ameyo’s content, especially their listicles and infographics, are extremely helpful for BPOs or contact centre businesses. Think Customers.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

transcosmos Information Systems

OCTOBER 22, 2015

The Aspect blog provides technology news, trends and actual customer experiences, best practices for customer experience related matters for contact centers and enterprises. Ameyo’s content, especially their listicles and infographics, are extremely helpful for BPOs or contact centre businesses. Think Customers.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

Eptica

NOVEMBER 4, 2015

It replicates previous research carried out in the UK and France , and aims to mimic the behavior of ordinary consumers across digital channels. Mismatch with customer expectations As well as research with retailers themselves, the Study also asked 1,000 consumers how long they were willing to wait for answers on popular channels.

Retail 48

Retail Self Service Customer Service Social Media 48

NobelBiz

JANUARY 30, 2024

Inevitably, call center blockage significantly impacts customer experience. Addressing the issue of call blockage in contact centers is essential for maintaining service quality and operational efficiency. This challenge, often arises during peak periods or due to technological shortcomings.

Call Center 103

Call Center Telecommunications Contact Center Self Service 103

Magellan Solutions

JUNE 11, 2019

In a Consumer Report issue, it said that 88 percent of the respondents had done so. To answer these questions, let’s run some numbers from this infographic : 40 percent of the respondents say that they will buy more from a company that offers great customer service, and.

Customer Service 75

Customer Service Competitive Advantage Call Center Social Media 75

Vonage

JULY 27, 2015

And seeing as some of the world’s most demanding consumers make up Truphone’s customer base (time-pressured executives working in global markets); a fast, efficient and reliable service is essential. How CFOs plan to deliver on 2014 expectations [Infographic]. And how do you plan to overcome them? Image from Pixabay.

Technology 120

Technology Infographics Case Study Retail 120

Provide Support

JUNE 2, 2016

While failure to address the changing consumer needs can put your business at risk. Consumers are mobile and self-reliant: they are talking, texting, browsing, chatting and tweeting more than ever. In fact, 72% of consumers already stopped doing business with a company because of a bad service experience.(.). Read more.

Consumers 40

Consumers Infographics Customer Service Poor Customer Service 40

Magellan Solutions

AUGUST 9, 2021

Deliver value without hard-selling – When crafting each article, video, infographic, or newsletter, always focus on how you can help your target audience instead of touting your product. Today’s consumers expect easy access to the information they need online. The former connects consumers on different channels.

B2B 40

B2B Trends Chatbots Call Center 40

Eptica

NOVEMBER 25, 2015

Author: Pauline Ashenden When it comes to customer service, consumers want the ability to contact you through their channel of choice and get the same positive experience - receiving fast, accurate and consistent answers - however they get in touch.

Retail 48

Retail Customer Service Social Media Self Service 48

ProProfs Chat

OCTOBER 25, 2021

Voice of the customer tools are handy to collect real-time dynamic feedback from your online consumers. Create custom dashboards for store leaders, executives, contact centers, and more. Customer reviews help in building a positive brand image and enhance consumer trust. Premium plan starts at $70/month. Source: ReeVoo.

Software 98

Software Feedback Net Promoter Score Social Media 98