Ecrion

JUNE 18, 2018

A lack of innovation can lead to a very poor customer experience. If you don’t make your customers happy, they will find an insurance company that does. While this might make your customers happy, it ends up shredding your bottom line. Because of this, you need to keep all of the customers you can.

Insurance 40

Insurance Technology Omni-Channel Wireless 40

Eptica

AUGUST 19, 2015

They don’t want to email, tweet or phone, but are forced down these channels, adding to frustration and damaging the customer relationship. The rise of the robots Of course, there’s a wide range of technology available to assist the customer experience – from the mundane to the extremely innovative.

Self Service 48

Self Service Customer Service Wireless Contact Center 48

West Monroe

JANUARY 23, 2022

An increasingly connected energy-and-utilities ecosystem. Knowing what to do with the sheer volume of data being collected from customers and devices is critical for utilities to manage and balance load and customer expectations. Figure 1 – Electric Grid Fundamentals. Taking action.

Transportation 40

Transportation Telecommunications Analytics Wireless 40

Alliance by IFS

AUGUST 13, 2019

As the number of smart devices deployed in the field increases, the Internet of Things is fast becoming the cornerstone of innovative and differentiated business solutions. We reimagine integration, spark business transformation and enable fast innovation on the Internet of Things so you can pioneer differentiating business models.

Software 16

Software Management Wireless Customer Satisfaction 16

CSM Magazine

APRIL 14, 2023

CDC Draincare has expanded significantly since introducing new technology from BigChange that wirelessly connects field service engineers to a centralised management system. ” CDC Draincare multi-skilled engineers are equipped with mobile devices running a BigChange app that synchronises in real-time with the office.

Wireless 52

Wireless Customer Relationship Management CRM System 52

CXApp

JANUARY 11, 2018

No doubt, there is much to see and do and consider when it comes to accounting for the new tech and innovations in your personal and professional life. But when it comes to the trends we're seeing, we picked a few that stuck out that can impact your customer experience strategy for 2018.

Trends 40

Trends Wireless Conference Connections 40

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Bold360

DECEMBER 1, 2016

. “Organizations make many mistakes when selecting a customer relationship management solution. Without a doubt the biggest mistake is…” Assuming that a CRM solution should be selected prior to building out a comprehensive customer experience strategy. Regpack’s technology is based on Asaf’s Ph.D.

Software 40

Software Customer Experience Company CRM 40