Connections CRM Effort Score Magazine 
Currency Alliance
JUNE 19, 2019
This was my second year on the judging panel at the Loyalty Magazine Awards. What is great about The Loyalty Magazine Awards is the willingness to share why each brand won their award or received special recognition – which allows us, as practitioners, to learn, and not just enjoy the gin fizz. Mastering customer data (finally).
Currency Alliance
JUNE 21, 2018
That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. In the attention economy, the mind of the modern consumer is hardwired for instant gratification – often at zero effort. SmartOffers’ won the awards for Best Use of Technology and Best Use of CRM.
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CSM Magazine
MAY 23, 2024
A robust dashboard is your North Star, keeping your efforts aligned and efficient. This feature grants you the ability to see emerging trends as they happen – customer queries spike, resolution times stretch or shrink, and satisfaction scores fluctuate. Consider this: What makes a dashboard not just adequate, but outstanding?
Storyminers
JULY 6, 2020
As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Aimee Lucas. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker.
Storyminers
JULY 6, 2020
As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Aimee Lucas. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker.
CSM Magazine
APRIL 18, 2023
A good example is using quality scores to impact schedules rather than create schedules based purely on agent skills. As a result, there is growing demand from businesses to connect WEM tools with other enterprise systems such as CRM and payroll. All with minimal effort and financial outlay.
SurveySparrow
JUNE 20, 2022
Howsoever great your team and their efforts might be, there’s always room for improvement in customer service, and chatbots are a surefire way to do that. If you’re using Salesforce as your CRM, it’s even better to use a Salesforce chatbot. To find out the NPS score of your product and brand as a whole. For lead capturing.
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