Vonage
SEPTEMBER 15, 2017
Pay attention to the employee experience: As we know from the Service Profit Chain there is a strong correlation between the employee experience and the customer experience. Address any factors that are having a negative impact on employee morale.
Vonage
OCTOBER 2, 2017
Pay attention to the employee experience: As we know from the Service Profit Chain there is a strong correlation between the employee experience and the customer experience. Address any factors that are having a negative impact on employee morale.
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Alida
SEPTEMBER 6, 2018
These stats all suggest that there’s massive opportunity in the retail industry right now, but it’s still a competitive landscape with disruptors lurking at every turn. To win in the long term, companies need to really understand their customers—insight is key, according to experts at Deloitte.
ECXO
JUNE 11, 2023
With their 1998 Harvard Business Review article “Welcome to the Experience Economy” (and 1999 book), Joe Pine II and James Gilmore introduced the term Customer Experience as the next competitive battleground. This example is illustrative for what happens to many companies that set out to be customer centric.
ClearAction
NOVEMBER 11, 2022
Require proof of agile management: getting customer feedback early and often, and learning from it to assure success. This nurtures gratitude for customer insights that set every growth effort on a success trajectory. It perpetuates gratitude as a two-way street of mutual value creation with strategic advantages for all.
Experience Investigators by 360Connext
NOVEMBER 8, 2022
They create a top level for Customer Experience (usually a VP of…customer experience or customer insights) and wish that leader well. Employees feel empowered because they know CX is a priority for real. Customer Experience Is Directly Related to Employee Experience.
Wootric CX Blog
FEBRUARY 14, 2019
Why we love Colin: He’s a keynote speaker, best-selling author of several books such as The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level , the CEO of Beyond Philosophy , and Co-Host of The Intuitive Customer Podcast. Maxie Schmidt. Melinda Gonzalez.
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