ShepHyken

DECEMBER 28, 2020

We are just heading out of the gifting season, but it’s not too late to understand the impact a gift to a customer can make. The author also shares a few ideas on a gifting reward strategy. Excellent Customer Service? I’ll modify it just a bit: CX has been, is and will continue to be the new competitive advantage.

Customer Service 142

Customer Service Loyalty Programs B2B Competitive Advantage 142

ShepHyken

JANUARY 8, 2018

(What’s happening inside your organization is felt on the outside by your customers!). 5 Strategies for Delivering a Seamless Customer Experience by ShaDrena Simon. iQmetrix) A seamless omnichannel experience means that whether online or offline, your customer sees the same branding, structure, values, and tone.

Customer Service 0

Customer Service Retail Contact Center Competitive Advantage 0

ShepHyken

SEPTEMBER 18, 2017

(Collective Campus) Establishing a detailed understanding of your customers is essential in achieving business goals and creating a customer experience that is a key competitive advantage today. Every employee – and that includes top executives – should experience what every customer experiences.

Customer Service 82

Customer Service Hospitality Customer Centricity Competitive Advantage 82

SurveySparrow

OCTOBER 13, 2023

Feedback looping is a crucial concept in successful business strategies, but it is often misunderstood. How can we use this stream of information to improve customer satisfaction , streamline operations, and increase efficiency? Monitoring Customer Reactions Customer Feedback: Post-implementation, reactions are monitored.

Feedback 52

Feedback Examples Social Media e-support 52

Beyond Philosophy

JUNE 7, 2016

This week, Bob Thompson’s informative, timely blog on strategies companies can use to make customer experience a competitive advantage – and how most neither measure experience nor compete on it – puts me in mind of a line of discussion around customer experience lagniappe. Michael Lowenstein, Ph.D.,

Brands 60

Brands Company Customer Experience Banking 60

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130