ShepHyken

APRIL 12, 2021

When you read it, consider how little breakthroughs can enhance the customer experience. How to Use CX as a Competitive Advantage During Retail Disruption by Russell Haswell. So it stands to reason that the experience, for even our most loyal customers, may have changed. Interesting idea. Follow on Twitter: @Hyken.

Competitive Advantage 81

Competitive Advantage Customer Service Tips Culture 81

Blake Morgan

JANUARY 20, 2022

These 30 top blogs cover a wide variety of CX-related topics, from creating a customer-centric culture to refining the contact center or delivering personalized experiences. He offers a European perspective on employee and customer engagement and customer focus and shares interviews with top CX leaders. . Annette Franz

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

ShepHyken

NOVEMBER 9, 2022

Bezos was so focused on customer service that he wanted everyone to keep the customer in mind, and having a chair at the table to represent the customer was his way of doing so. That’s truly customer-focused! . Being frictionless drives customer and revenue growth. Follow on Twitter: @Hyken.

Competitive Advantage 71

Competitive Advantage Customer Focused Customer Service Training Meeting 71

ShepHyken

MARCH 25, 2019

Each week I read a number of customer service and customer experience articles from various resources. How Blending Brand And Culture Can Impact The Customer Experience by Chris Cancialosi. Forbes) Customer experience is a memory. Survey: Customer experience trends 2019 by Lynne Capozzi.

Customer Service 109

Customer Service Competitive Advantage Trends Culture 109

ShepHyken

SEPTEMBER 18, 2017

(Collective Campus) Establishing a detailed understanding of your customers is essential in achieving business goals and creating a customer experience that is a key competitive advantage today. Four Steps To Strengthen The Customer-Centric Culture In Your Company (And Improve Customer Service Along The Way!)

Customer Service 82

Customer Service Hospitality Customer Centricity Competitive Advantage 82

ShepHyken

APRIL 22, 2019

(Salesforce) Did you know many customer service departments are still in dinosaur mode? They face shifting demands from customers without the necessary tools, strategy, processes, and agents’ skills to meet them. My Comment: If you want the service culture in an organization to change, it must start at the top with leadership.

Self Service 78

Self Service Customer Service Competitive Advantage Case Study 78

ShepHyken

MARCH 29, 2021

The transition to more digital experiences aren’t just for your customers, but also for employees. The line that drew me in was this: “Designing for EX (Employee Experience) is the next competitive advantage.”. Consumers set a high customer service bar, but not every brand can deliver by Maria Monteros.

Customer Service 79

Customer Service Competitive Advantage Retail Employee Experience 79