Playvox

JUNE 28, 2022

The key to a smooth omnichannel journey is to adopt the right strategy and the latest technologies — those designed with digital business in mind both for your customers and for your employees. You’ll reach your ultimate destination — omnichannel success and sustained competitive advantage — much faster. But don’t worry.

Contact Center 84

Contact Center Omni-Channel Tools Contact Center Software 84

NobelBiz

APRIL 18, 2023

In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. Also, call center operations managers are crucial in driving hyper efficiency within their organizations.

Contact Center 52

Contact Center Call Center Management Gamification 52

NobelBiz

MARCH 12, 2024

Businesses recognize that superior customer experience is a competitive advantage, with 89% competing primarily on this front – Gartner. Automation tools and AI-driven technologies further enhance efficiency by automating repetitive tasks and providing intelligent insights. billion in 2023 to $52.54

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

Talkdesk

OCTOBER 24, 2017

For decades, the contact center has been at the mercy of the customer, waiting for a call to come in and then scrambling to collect information and reach a solution. But thanks to new technology, those reactive days are over. A proactive approach can start before the caller and the agents say any words to each other.

Contact Center 40

Contact Center Company Contact Center Workflow Contact Center Software 40

VDS

MARCH 22, 2019

This era represents the combination of new technologies, and technology-enabled era does not discriminate; all sectors of the economy are being disrupted, which causes customer preferences to shift and expectations to meld together. Customer service can be your company’s biggest competitive advantage.

Omni-Channel 40

Omni-Channel Self Service Abandon Rate Average Handle Time 40

NobelBiz

JULY 10, 2023

Discover the game-changing capabilities of AI in lead generation and learn how your contact center can stay ahead of the curve by embracing this transformative technology to drive growth, improve efficiency, and deliver exceptional customer experiences. Let’s see how.

Contact Center 40

Contact Center Call Center Industry Chatbots 40

NobelBiz

MAY 9, 2023

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

Playvox

JUNE 6, 2023

The benefits of implementing contact center software such as Playvox WFM are well established–improved customer experience (CX), increased agent productivity, gained efficiencies, and reduced costs. Invest in technology to bridge the gap between CX and EX (employee experience).

Contact Center 66

Contact Center Return on Investment Tips ROI 66

Playvox

MAY 2, 2023

Moving to a cloud contact center and workforce engagement solution means shifting your data, software, and hardware used to provide customer service from on-premises solutions to a cloud-based infrastructure. With cloud-based contact center technologies, agents have the latest solutions at their disposal.

Contact Center 52

Contact Center Omni-Channel Contact Center Software Gamification 52

NobelBiz

NOVEMBER 15, 2022

Just think about the emergence of new communication channels, mobile devices, social media, VoIP, rich data, and so on… In short, there is a strong connection between technology and the agent experience, especially in today’s omnichannel environment. And here’s where the unified agent desktop technology comes in.

Call Center 52

Call Center Contact Center How To Contact Center Software 52