Company CRM Gamification Multi-Channel 
SurveySparrow
FEBRUARY 22, 2024
Since it’s plain as sky that it’s harder to acquire a new customer than to retain one, most companies go retention. Integration capabilities allow you to connect your retention software with your CRM, email marketing tool, e-commerce system, and more. Both of these CRMs are available on SurveySparrow as native integration.
GetFeedback
APRIL 17, 2019
To relieve customers’ hard feelings about problems with some products or services, companies usually choose to improve the customer service skills of their agents. A lot of companies still provide customer service mostly over the phone. However, adding new channels is not enough. But does this work well? And they don’t always.
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BirdEye
NOVEMBER 20, 2023
Benefits of doing referral marketing A whopping 83% of individuals trust referrals or recommendations from friends and family more than any other marketing channel. When it comes to B2B companies, the conversion rate for referrals stands at 11%, surpassing the average across all industries.
ShepHyken
NOVEMBER 29, 2019
Support experience, overall experience, company culture, quality of product/service, are the major factors that decide how your brand makes the customer feel. As social networks open up new avenues for company reviews, companies have adopted their workflows to address their concerns at the point of origin.
CSM Magazine
DECEMBER 10, 2015
Intelecom Group AS has announced the latest enhancements and new features of its multi-channel cloud-based contact centre solution. Intelecom has improved the wallboard’s functionality to accommodate the trend for motivating contact centre agents through gamification techniques.
SurveySensum
NOVEMBER 10, 2023
Integrations: Check if the tool seamlessly integrates with your other existing tools like CRM, ticketing software, etc. The platform offers various testing methodologies, such as remote usability testing, live interviews, and surveys, to help companies understand how users interact with their digital experiences.
ChurnZero
JULY 12, 2019
When it comes to B2B solutions, answers may vary depending on the audience (for example, their growth stage, market they tackle, company size…), but the answers always point to two or three specific providers. These four channels MUST outperform other sources of MRR. Think of utilities such as Google Analytics or your CRM solution.
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