Company Competitive Advantage Customer Expectations Poor Customer Service 
InMoment XI
SEPTEMBER 12, 2023
These could be features that no current products offer, service needs that are not adequately addressed, or new ways to engage customers. These are areas where you have the opportunity to differentiate your business and gain a competitive advantage.
Stella Connect
NOVEMBER 23, 2021
Throughout the past two years, the customer service team has grown in importance, with the C-suite recognizing just how integral customer service is to meeting shifting customer expectations, embracing the rapid pace of digital transformation, and, ultimately, achieving business success. .
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VDS
MAY 13, 2020
When it comes to evolving customer expectations, companies cannot meet the needs of customers today with what worked in the past. A decade ago, customers expected decent service at a fair price. Just as important as all of this, most customers did not grow up with cell phones in their back pockets.
Retently
MARCH 10, 2022
It’s that awful, nasty, revenue-crushing word that every SaaS company has to deal with at some point in their customer lifecycle. Some companies experience a massive churn rate and have to fight for every customer. Integrate support and marketing tools for a complete overview of the customer experience.
SurveySensum
JUNE 29, 2023
A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar? Not only this.
GlowTouch
OCTOBER 16, 2020
Attracting new customers and retaining existing clients is difficult. Too many companies focus more on the former than on the latter, which is a serious mistake. It is far less costly to retain existing customers than to acquire new ones. Importance of Customer Support Training. Customer care is a competitive advantage.
Bold360
DECEMBER 12, 2019
A customer is four times more likely to buy from your competitor if they encounter a problem related to your customer service rather than your product or price. 80% of customers say the experience a company delivers is just as important as its products and services. $62
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