Multilingual customer support translation made easy on Salesforce Service Cloud using Amazon Translate
AWS Machine Learning
JANUARY 12, 2023
This process can be cost-prohibitive and difficult to scale, leading many enterprises to only support English for chats. Using human interpreters for translation support is expensive, and infeasible since chats need real-time translation. The following steps set up API Gateway, Lambda, and Amazon Translate resources using the AWS CDK.
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