ViiBE Blog

APRIL 8, 2021

The call center experience is the overall interaction between the customer and the call center. This experience is affected by several factors, including processes, training, and technology. A call center must center an agent around the customer using communication skills, empathy, and problem-solving.

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Magellan Solutions

JUNE 29, 2021

These calls should be taken care of after the office hours of the healthcare providers. Magellan Solutions acts as your virtual call center and as the client’s voice. We act as a communication bridge between your healthcare facilities and your patients. As a result, we provide efficient services to both.

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Magellan Solutions

APRIL 5, 2021

These calls should be taken care of after the office hours of the healthcare providers. Magellan Solutions acts as your virtual call center and as the client’s voice. We act as a communication bridge between your healthcare facilities and your patients. Our hired billing and coding staff are fully trained.

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Healthcare Call Center Virtual Call Center Comparison 52

ViiBE Blog

MARCH 18, 2021

There are many different ways to reduce AHT, so let’s focus on three common issues impacting AHT: agent training, the knowledge base, and call routing. Effective agent training, including monitoring of agent performance, is crucial to reducing AHT. Alternatives.

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NobelBiz

AUGUST 18, 2020

You need to] find a way for people to be who they are at their core, even if the medium changes completely. – Sam Falleta on The Virtual Call Center – It’s all about attitude and it ties in with what I said about emotional intelligence earlier. We had Facebook pages, group text pop up.

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Magellan Solutions

JULY 29, 2021

Callers looking for assistance with a bill or bank statement increasingly communicate with artificial-intelligence-powered bots. Given the overwhelming move to virtual call centers, using AI for quality monitoring and compliance control is essential for future growth. Monitor and Train Agents without Bias.

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NobelBiz

MAY 24, 2022

This enables him or her to determine the training requirements for obtaining a work atmosphere conducive to performance. The goal is to provide remote call center agents with as much comfort and mobility as possible. For a regular interaction, you must design a team communication policy.

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ViiBE Blog

APRIL 30, 2021

This visual interaction allows the support agent to communicate empathy and to understand the customer’s emotions better. Adding this channel of communication improves customer interactions in any kind of use case. Multiple calls from one single customer are organized under one ticket. This is the most common use case.

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NobelBiz

FEBRUARY 22, 2023

The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Agents that are motivated, well-equipped, trained, and knowledgeable have a favorable influence on productivity and customer satisfaction.

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NobelBiz

FEBRUARY 22, 2023

The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Agents that are motivated, well-equipped, trained, and knowledgeable have a favorable influence on productivity and customer satisfaction.

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NobelBiz

NOVEMBER 26, 2021

That is the first step for everyone to instantly switch to virtual configuration and use all of the voice telephony services capabilities, just as on your physical locations and with the same voice quality! Call Whispering Quality training for your contact center agents is a must if you want to provide excellent customer support.

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ViiBE Blog

JANUARY 22, 2021

No more call redirection, no more operational pauses. Virtual call center : ViiBE proposes an architecture based on virtual call centers and expertise in accordance with Business Units so that our partners can containerize their data per entity.

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NobelBiz

AUGUST 11, 2022

To begin, most businesses are abandoning the call center paradigm in favor of contact centers. Because they offer an omnichannel approach to communication, they allow call center agents to switch between communication channels according to clients’ preferences.

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NobelBiz

JUNE 1, 2021

A CCaaS solution’s principal goal is to appropriately route calls and maintain track of your customer interactions. In practice, CCaaS refers to a cloud-based phone system or other communications software that enables a business to conduct inbound and outgoing interactions with customers or prospects.

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