Customer Bliss

DECEMBER 28, 2018

Today’s “Best of 2018” episode features Patricia Pedhom Nono , who was previously the general manager of customer service & customer experience at MTN Cameroon , one of the biggest telecommunications companies in Africa. She spoke directly to customers and the employees.

Telecommunications 141

Telecommunications Chief Customer Officer Call Center Government 141

Customer Bliss

JULY 13, 2018

Over the past two years, the CX leaders and CCOs that I’ve spoken with have shared great actionable advice and tactics to help you transform the culture of your organization to be customer-driven. In this episode, you’ll hear from two brilliant leaders who’ve led CX work in the telecommunications industry.

Telecommunications 141

Telecommunications Industry Effort Score Chief Customer Officer 141

Customer Bliss

SEPTEMBER 19, 2017

From her LinkedIn: Libby is the Chief Customer Officer and founding partner of Alteryx, Inc, Alteryx® provides strategic analytics software for enterprise and SMB companies making critical decisions about how to expand and grow. About Libby. Libby earned her BS from Castleton University in Vermont.

Chief Customer Officer 97

Chief Customer Officer Customer Journeys Roadmap Telecommunications 97

Customer Bliss

DECEMBER 6, 2018

In today’s episode, I chat with Alvin Stokes , Senior VP of Customer Experience at Cable & Wireless Communications (C&W) , and we discuss how he began a CX transformation in an international telecommunications industry spanning 17 markets. Thanks so much to Customervillle !

Wireless 180

Wireless Customer Journeys Telecommunications NPS 180

ShepHyken

OCTOBER 23, 2018

You don’t have to spend 12 months mapping out the customer journey before you start improving the CX. If you just focus on the feedback you already have from customers and employees, you’ll know where you need to start. About : Jason Bradshaw is the Chief Customer Officer at Volkswagon Group Australia.

Chief Customer Officer 95

Chief Customer Officer Telecommunications Employee Experience Measurement 95

ShepHyken

OCTOBER 23, 2018

You don’t have to spend 12 months mapping out the customer journey before you start improving the CX. If you just focus on the feedback you already have from customers and employees, you’ll know where you need to start. About : Jason Bradshaw is the Chief Customer Officer at Volkswagon Group Australia.

Chief Customer Officer 48

Chief Customer Officer Telecommunications Employee Experience Measurement 48

Customer Bliss

MARCH 8, 2018

In this episode, Charlotte and I talk about how she united the C-Suite and other departments within Sure International to implement a customer experience program, and how her background in customer service and experience helped her be the transformative leader she is today. I love doing these for you – but they cost quite a bundle.

Customer Journeys 100

Customer Journeys Customer Experience Net Promoter Score Call Center 100