Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. As we enter the post-pandemic era, we have learned that customer success was one of the leading reasons companies who invested in CS fared better than those who did not.

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Resources Customer Success Chief Customer Officer eBook 52

Gainsight

DECEMBER 1, 2022

Customer Success (CS) leadership roles can be hard to define. If you interviewed 100 SaaS CEOs about what’s in and out of scope for a Chief Customer Officer (CCO) , chances are you’d get 200 answers. Some helpful interview preparation tips: Check out the company’s website, their leadership, and recent articles.

Customer Success 52

Customer Success Chief Customer Officer Leadership eBook 52

Kayako

JUNE 9, 2016

Whether you’re comfortable with asking the hard questions or whether you think you “suck” at review meetings, we’ve put together some tips that will help you be prepared, stay confident, and hopefully get the raise you deserve. Have you used these tips? Grab a notepad and let’s dive in. How much should you be earning?

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Chief Customer Officer Management How To Meeting 120

Kayako

JUNE 9, 2016

Whether you’re comfortable with asking the hard questions or whether you think you “suck” at review meetings, we’ve put together some tips that will help you be prepared, stay confident, and hopefully get the raise you deserve. Have you used these tips? Grab a notepad and let’s dive in. How much should you be earning?

Chief Customer Officer 120

Chief Customer Officer Management How To Meeting 120

ChurnZero

FEBRUARY 11, 2020

Top 5 Customer Success Takeaways from Chief Customer Officers USA. dence to own their role in the customer relationship. Download this eBook to learn how to sell CS software internally, along with argument positions for each individual executive. Customer Success Around the Web.

Customer Success 52

Customer Success Chief Customer Officer eBook Culture 52

ChurnZero

DECEMBER 27, 2019

Is the onslaught of support tickets, emails, and customer complaints forcing you to live in a constant state of reaction? 5 Tips f or Dealing with An Angry Customer (The Right Way!) . Mitigation starts with an acute self-awareness of your initial reaction to a customer’s concerns. Customer Success Resource.

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e-support eBook Chief Customer Officer B2B 64

SurveySensum

MAY 9, 2022

It tells you what is working, what your customers are liking, and what they are happiest about and you can focus on just that! Nicholas Zeisler , CX Strategist and Fractional Chief Customer Officer at Zeisler Consulting shares a similar view. Ask your customers what they’d like to read about?

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Feedback Case Study Effort Score Chief Customer Officer 52