CX Wisdom You Need to Know From 6 Leaders in B2B Organizations
Customer Bliss
MARCH 28, 2018
Don’t be afraid if a set of people you’re not designed for doesn’t like your service, and don’t penalize your CX advocates for getting bad scores in whatever metric for those people, because your product and service is not designed for them. Listening to the customer never stops. CX #CustExp Click To Tweet.
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