Case Study Customer Relationship Management Customer relationships Net Promoter Score 
Kayako
JUNE 16, 2022
It is a fact of human nature (and customer relationship management) that people are more likely to complain than they are to give praise. When customers are unhappy, customer service agents are busy. For many years companies believed that customer service was the vanguard for building customer loyalty.
Beyond Philosophy
NOVEMBER 30, 2023
Starting with… Help People Realize How Their Role Affects The Customer Many people in the organization who do not work with customers might need help with this connection. For example, we worked with RICOH Printers, Canada, which became our case study based on their improvement of 34 points in the Net Promoter Score® 1 over 30 months.
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Experience Investigators by 360Connext
OCTOBER 17, 2023
Overcoming Challenges in Gaining Leadership Buy-In It’s common to have buy-in and excitement when launching a new program, like a more robust Voice of the Customer solution or even a new survey. Reporting on a Net Promoter Score (NPS) month after month that doesn’t vary too dramatically can create a sense of complacency.
NobelBiz
DECEMBER 19, 2023
The Role of Technology in Escalation In a call center, escalation management is a crucial process that ensures customer complaints or issues are resolved by a specialist, more experienced, or senior company representative. One of the key benefits of technology in escalation management is the ability to provide faster response times.
Totango
AUGUST 11, 2022
In this article, we’ll show you how to build client relationships digitally with your SaaS customers. First, we’ll look at how digital client relationships differ from live interactions and what this implies for SaaS customer relationship management. How Digital Client Relationships Are Different.
NobelBiz
FEBRUARY 27, 2024
Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. It provides insight into the overall customer relationship and satisfaction.
BirdEye
AUGUST 3, 2023
How to calculate your CSAT score? 6 Customer satisfaction metrics to start measuring 5 Best practices for customer satisfaction 2 CSAT alternatives: CES & NPS How to use CSAT as your differentiator? Customers rate the effort they put in on a scale, usually from “very easy” to “very difficult.”
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