Talkdesk

OCTOBER 29, 2020

Access to critical customer information and CRM integration Imagine an insurance agent is running to a meeting with a potential customer when another customer calls the insurance agent’s mobile phone to complain. When the device rings, all the insurance agent sees is an unregistered number.

Trends 50

Trends Net Promoter Score Insurance CRM 50

CSM Magazine

FEBRUARY 23, 2021

Coupled with businesses operating solely online, we have also seen strong demand across the board from more traditional sectors such as finance, insurance, retail, consumer goods, local and central government departments. These organisations require an innovative yet reliable solution to help them manage unprecedented levels in demand.”.

Technology 52

Technology Telecommunications Call Recording Analytics 52

Clarabridge

SEPTEMBER 22, 2015

That’s exactly the situation that confronted a major health care insurance provider. I would guess that was not a happy realization for the insurer. The 89% figure was a major piece that showed that the website had problems, but it didn’t tell the insurance company anything else.

Data 40

Data Social Media Insurance Call Recording 40

GetFeedback

JANUARY 19, 2020

Instead, supplement them with other forms of feedback such as: Text captured in customer emails, web site forms, call center agent notes, chat interactions, or even SMS. Call recordings which, like text, can be analyzed to learn about customer sentiment and issues.

Customer Journeys 365

Customer Journeys Touchpoint Survey Measurement 365

NobelBiz

MARCH 14, 2022

An Outbound Contact Center specialized in performing and consulting with major companies from the energy field and insurance in Europe. Implement the best practices for your contact center agents Unsurprisingly, the first phone call is the defining point for your outbound campaign. But also one of our many success stories.

Contact Center 52

Contact Center Average Handle Time Omni-Channel Call Center 52

NobelBiz

JUNE 26, 2023

While these traditional telephone systems have been a staple in call centers for years, they are inflexible compared to modern VoIP-based systems. They do not support advanced features such as call recording, analytics, or seamless integration with customer relationship management (CRM) tools.

Call Center 52

Call Center Contact Center CRM Social Media 52

Pointillist

OCTOBER 22, 2018

Customers today interact with companies in a variety of ways, leaving a massive trail of experience data in the form of call recordings, chat transcripts, comments on websites, and more. Health insurance provider Humana has thousands of customer service employees handling daily customer complaint calls.

Measurement 40

Measurement Customer Experience Net Promoter Score Hotels 40