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What is Call Center Compliance?

NobelBiz

APRIL 9, 2024

call centers that handle patient information on behalf of healthcare providers and organizations are obligated to comply with the Health Insurance Portability and Accountability Act (HIPAA) that sets standards for the security and privacy of sensitive patient health information. HIPAA Regulations: In the U.S.,

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Call Center Healthcare Contact Center Financial 104
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The Challenges of Maintaining and Upgrading Call Center Infrastructure

NobelBiz

JUNE 26, 2023

Managing a call center goes beyond delivering exceptional customer service. It requires a deep understanding of the importance of call center infrastructure to maintain a seamless operation. Training programs must be comprehensive, covering both technical skills and customer service expertise.

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Call Center Contact Center CRM Social Media 52
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