Upstream Works

DECEMBER 11, 2018

However, with a firm grasp of some of the advancements that 2018 has brought us, it’s logical to predict that these will continue to make an impact on Customer Experience Management in 2019. The post Customer Experience Management in 2019 appeared first on Upstream Works. AI, Bots & RPA.

Customer Experience Management 96

Customer Experience Management Self Service Customer Experience Management 96

Clarabridge

SEPTEMBER 22, 2015

Unstructured data is found beyond social media—it’s the write-in text in your surveys, the emails your customers send you, the call recordings from your call center, and dozens of other sources.

Data 40

Data Social Media Insurance Call Recording 40

Avaya

JANUARY 26, 2018

Desktop screen capture: This is an undetectable back-end process that records desktop screen activity during each customer interaction. Supervisors and managers can use this both in the contact center and back office to view customer interactions from beginning to end via synchronized screen and call recordings.

Financial 51

Financial Contact Center Call Recording Communication 51

BirdEye

DECEMBER 26, 2023

You can use VoIP on computers, tablets, smartphones, and other VoIP-enabled devices to make and receive calls. VoIP services for businesses include unlimited international calling, voicemail, call recording, caller ID, voicemail-to-text/email, etc. What is a VoIP number? Toll-free number addition for your business.

Call Recording 111

Call Recording Video System Communication 111

BirdEye

MARCH 1, 2024

IVR helps customers navigate to the right team, while the call forwarding service can route calls in the background. Call recording Call forwarding services enable agents to answer calls at their convenience. However, accountability and reporting may become challenging in this setup.

Customer Service 59

Customer Service Multi-Channel Call Recording System 59

BirdEye

DECEMBER 22, 2023

FreeConferenceCall This service focuses on conferencing capabilities, perfect for businesses that rely heavily on group calls. It provides reliable conferencing services and features like call recording and screen sharing. Ready to give it a try? Watch a demo today to see how Birdeye can transform your business.

System 111

System Self Service Analytics Communication 111

BirdEye

JUNE 14, 2023

Consider tapping into Voice over Internet Protocol (VoIP) services which allow you to facilitate those calls using an internet connection at a fraction of the cost of traditional phone service. The best VoIP solutions also offer voicemail, call recording, custom caller ID, and voicemail-to-text features.

Communication 98

Communication Social Media Video Meeting 98