Clarabridge

SEPTEMBER 22, 2015

In addition to that piece of structured data, the insurance company also had unstructured data in the form of social media conversations. They applied text analytics to determine what people were talking about on social media sites with respect to their brand. Then they used sentiment analysis on this processed data.

Data 40

Data Social Media Insurance Call Recording 40

Upstream Works

DECEMBER 11, 2018

However, with a firm grasp of some of the advancements that 2018 has brought us, it’s logical to predict that these will continue to make an impact on Customer Experience Management in 2019. The post Customer Experience Management in 2019 appeared first on Upstream Works. AI, Bots & RPA.

Customer Experience Management 96

Customer Experience Management Self Service Customer Experience Management 96

BirdEye

JUNE 14, 2023

And there are many forms, including email, text messages, phone calls, face-to-face, video conferencing, and social media. Customer relations Communication extends beyond your internal teams to also include your potential prospects and customers. Social media is another good source of customer feedback.

Communication 98

Communication Social Media Video Meeting 98

BirdEye

DECEMBER 26, 2023

You can use VoIP on computers, tablets, smartphones, and other VoIP-enabled devices to make and receive calls. VoIP services for businesses include unlimited international calling, voicemail, call recording, caller ID, voicemail-to-text/email, etc. What is a VoIP number? Toll-free number addition for your business.

Call Recording 110

Call Recording Video System Communication 110

BirdEye

MARCH 1, 2024

Call forwarding on Android For team members with an Android phone, dialing *72 followed by the destination phone number and # will activate call forwarding. Supercharge customer experience with Birdeye Manage customer communications across social media, SMS, voicemail, and webchat from a single dashboard.

Customer Service 58

Customer Service Multi-Channel Call Recording System 58

CSM Magazine

AUGUST 4, 2021

How can banks prepare for constantly evolving customer expectations to ensure the customer experience continues to deliver? A unified customer experience management program allows organizations to garner deep insights into the customer experience to determine potential hang-ups in the customer journey.

Banking 52

Banking Self Service Customer Experience Contact Center 52

Clarabridge

JANUARY 6, 2017

Throughout the article, he forecasts the future of technology—and in one 2017 prediction, he lays out what we at Clarabridge believe is the future of customer experience management. Working with more than 1,000 major brands has taught us that more than 80% of the information customers share with your business is unstructured.

Call Recording 40

Call Recording Social Media Call Center Feedback 40