CSM Magazine

AUGUST 4, 2021

What if the digital leader had a quick and easy way to share these insights with her colleagues in branches and the contact center to better empower branch employees, coach agents on this topic, and improve customer experiences? But how is she making customers feel? The Future of Banking: Omnichannel and Integrated.

Banking 52

Banking Self Service Customer Experience Contact Center 52

Pointillist

OCTOBER 22, 2018

Use Artificial Intelligence to Better Understand the Customer Experience Data You’re Gathering. Customers today interact with companies in a variety of ways, leaving a massive trail of experience data in the form of call recordings, chat transcripts, comments on websites, and more.

Measurement 40

Measurement Customer Experience Net Promoter Score Hotels 40

AWS Machine Learning

NOVEMBER 27, 2023

Apart from accuracy improvements, the new ASR system delivers several differentiating features across all supported languages (over 100) related to ease of use, customization, user safety, and privacy. The agent will follow up with the customer in 2 days to confirm the receipt of the replacement order.”

Self Service 87

Self Service Contact Center Analytics Effort Score 87