Clarabridge

SEPTEMBER 22, 2015

Unstructured data is found beyond social media—it’s the write-in text in your surveys, the emails your customers send you, the call recordings from your call center, and dozens of other sources.

Data 40

Data Social Media Insurance Call Recording 40

Upstream Works

DECEMBER 11, 2018

However, with a firm grasp of some of the advancements that 2018 has brought us, it’s logical to predict that these will continue to make an impact on Customer Experience Management in 2019. Digital transformation isn’t new – we’ve been moving towards digital engagement and seeing a reduction in phone calls for years.

Customer Experience Management 96

Customer Experience Management Self Service Customer Experience Management 96

BirdEye

DECEMBER 26, 2023

You can use VoIP on computers, tablets, smartphones, and other VoIP-enabled devices to make and receive calls. VoIP services for businesses include unlimited international calling, voicemail, call recording, caller ID, voicemail-to-text/email, etc. Integrate their VoIP service with Microsoft Teams for easy management.

Call Recording 110

Call Recording Video System Communication 110

Clarabridge

JANUARY 6, 2017

Throughout the article, he forecasts the future of technology—and in one 2017 prediction, he lays out what we at Clarabridge believe is the future of customer experience management. It hides in call recordings and in call center agent notes. It sits in the text, pictures, and comments on social media.

Call Recording 40

Call Recording Social Media Call Center Feedback 40

Clarabridge

JANUARY 6, 2017

Throughout the article, he forecasts the future of technology—and in one 2017 prediction, he lays out what we at Clarabridge believe is the future of customer experience management. It hides in call recordings and in call center agent notes. It sits in the text, pictures, and comments on social media.

Call Recording 40

Call Recording Social Media Call Center Feedback 40

Pointillist

OCTOBER 22, 2018

Use Artificial Intelligence to Better Understand the Customer Experience Data You’re Gathering. Customers today interact with companies in a variety of ways, leaving a massive trail of experience data in the form of call recordings, chat transcripts, comments on websites, and more. to 1 p.m.?’

Measurement 40

Measurement Customer Experience Net Promoter Score Hotels 40