Which 2019 Consumer Trends Will Impact Your Customer Experience Strategy?
BlueOcean
JANUARY 22, 2019
If your consumer service agents are working from a one-size-fits-all call flow, consumers will notice, and they’ll likely leave the interaction feeling frustrated. They want their resolution and they want it now, by chat or social media preferably. In 2018, Nike gave us all a master class in taking a stand.
Let's personalize your content