ShepHyken

JANUARY 7, 2019

However, when it comes to customer experience, the best results will occur when machines and humans work together.” ” Call center tips to ensure successful agents by Scott Sachs . Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 98

Customer Service Contact Center Tips Chatbots 98

ShepHyken

MARCH 21, 2022

Fortunately, the opposite is also true: a solid recruitment strategy is one of the best ways to improve the quality of the service offered by your agents while also scaling your call center in a sustainable way. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Omni-Channel 67

Omni-Channel Customer Service Self Service Retail 67

ShepHyken

JANUARY 22, 2023

This is followed by three trends from the Salesforce State of Service research and five takeaways. 6 Contact Centre Initiatives You Can’t Ignore by Call Centre Helper (Call Centre Helper) Here are some of the top initiatives contact centre managers need to be keeping a close eye on, to avoid their operations being left behind.

Customer Service 48

Customer Service Self Service Contact Center Loyalty 48

ShepHyken

MARCH 27, 2017

Sure, things have changed, but the fundamentals can still be found in many of the “new ways” we approach creating customer loyalty. While they focus on the contact center world, many of them are appropriate for any company (and department) that is customer-focused. For information contact or www.hyken.com.

Net Promoter Score 48

Net Promoter Score Customer Service Call Center Tips 48

ShepHyken

JULY 11, 2022

Implement These 5 Customer Experience Analytics to Upgrade Your Call Center by Emily Gregor. Aircall) Data used in customer experience analytics can be drawn from any interaction between an organization and its customers. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 24

Customer Service Average Handle Time Metrics Social Media 24

ShepHyken

MARCH 13, 2023

My Comment: Whenever we can learn from an executive from iconic brand known for customer experience, we need to pay close attention. What Is a Contact Center? In fact, one 2023 report found that 71% of customers want immediate service when they reach out to a company. That’s where the contact center comes in.

Customer Service 12

Customer Service Contact Center Retail Omni-Channel 12

ShepHyken

MARCH 20, 2023

Tomas Hult is a member of the ACSI team and researches thousands of companies and analyzes millions of data points and customer interactions. Will ChatGPT Replace The Contact Center Agent? They’re sometimes lackluster, dismissive — and even rude, according to customers. There may be a reason.

Customer Journeys 12

Customer Journeys Customer Service Call Center Contact Center 12

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

JANUARY 23, 2023

This is followed by three trends from the Salesforce State of Service research and five takeaways. 6 Contact Centre Initiatives You Can’t Ignore by Call Centre Helper (Call Centre Helper) Here are some of the top initiatives contact centre managers need to be keeping a close eye on, to avoid their operations being left behind.

Customer Service 13

Customer Service Self Service Contact Center Loyalty 13

Integrity Solutions

OCTOBER 5, 2022

Customer service used to be viewed as the final link in the overall chain of customer touch points, a responsibility relegated to a department, contact center or automated attendant that would respond to complaints and (hopefully) eventually make things right. Customer Service Training and the Value of Process.

Culture 86

Culture Customer Service Customer Service Training Contact Center 86

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132