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Customer Service Training: Empowering A Service Mindset

Integrity Solutions

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.

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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Jim Iyoob, Chief Customer Officer at Etech Global Services.

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5 Top Customer Service Articles For the Week of April 26, 2021

ShepHyken

9 New Findings from the 2021 State of the Contact Center Report by Tricia Morris. CustomerThink) Here are nine new findings from the 2021 State of the Contact Center Report which included 400 US and UK contact center and customer experience leaders. Thank you MattsenKumar!).

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5 Top Customer Service Articles of the Week 7-19-2021

ShepHyken

My Comment: Employee training (especially customer service training ) is important and essential. Here are twelve experts from the Forbes Human Resources Council sharing some common mistakes employers make when embarking on a training initiative. It costs but becomes expensive when it’s not done properly.

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Different is Better Than Better

ShepHyken

I’m going to break just a bit from my typical customer service/customer experience ideas and share another lesson: Different is better than better. . And if what makes you different is important to your customers, they will want to be a part of your world. . Follow on Twitter: @Hyken.

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5 Top Customer Service Articles For the Week of October 26, 2020

ShepHyken

(Ceoworld Magazine) To become truly customer-centric companies should make these 3 pillars the key drivers to creating their customer-focused strategy. My Comment: This short article focuses on three “pillars” you want to consider when driving a customer-focused organization. It’s like a three-legged stool.

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5 Top Customer Service Articles of the Week 7-26-2021

ShepHyken

I enjoyed this article, which features eight strategies that get your customers to come back. Five Contact Center Innovations That Are Reshaping Customer Service by Kendal Rodgers. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.