Talkdesk

MAY 12, 2020

Customer expectations for service are rapidly evolving, so training a team of at-home agents to align with these expectations can bring tangible benefits to any company. Save valuable time, money and effort by investing in agile tools that prepare contact center agents to meet the increasing expectations of your customers.

Contact Center 119

Contact Center Training Tips Call Center 119

NICE inContact

JUNE 25, 2019

It’s common for blogs related to customer service and customer experience to talk about how the increasing ubiquity of social media requires fundamental changes in the way that brands should conceive of customer service. Brands have to remember that social media is a social space that’s inherently customer-centric.

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Customer Expectations Customer Service Social Media Contact Center Software 136

NobelBiz

MARCH 14, 2023

For example, debt collection agencies must follow the Fair Debt Collection Practices Act (FDCPA) in the United States, which outlines specific guidelines for how and when they can contact consumers to collect debts. This data may include call recordings, customer information, and performance metrics.

Contact Center 52

Contact Center Call Recording Call Center Guidelines 52

NobelBiz

APRIL 9, 2024

Call centers play a crucial role in customer service and sales operations. However, in the middle the hustle and bustle of daily operations, it’s essential for call centers to prioritize compliance with various laws and regulations. Table of Contents What is Call Center Compliance and Why is it Important?

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Call Center Healthcare Contact Center Financial 105

NobelBiz

FEBRUARY 14, 2023

Dead air time refers to the period of inactivity during customer interaction in a contact center; the time between when an agent finishes speaking and when the customer begins speaking or vice versa. Dead airtime can negatively impact the customer experience and make the interaction feel awkward or uncomfortable.

Contact Center 52

Contact Center Call Flow Call Recording How To 52

NobelBiz

MARCH 6, 2023

Predictive dialers occupy a cornerstone place in every outbound calling strategy as they shorten the time between answered calls, enabling your team to connect with your customers and reach new leads faster. The next chapter will explain the intricacies behind predictive dialer software and how it functions.

Contact Center 52

Contact Center Software Abandon Rate Call Center 52

NobelBiz

FEBRUARY 22, 2023

Because of the link with a physical place, a phone number evokes not only confidence, but also a variety of value judgments in the mind of your customers. Your sales force may take satisfaction in convincing customers to buy products or service they didn’t know they wanted, but it can only do so if the phone is answered in the first place.

Contact Center 52

Contact Center Connections Omni-Channel Contact Center Software 52

NobelBiz

FEBRUARY 22, 2023

Because of the link with a physical place, a phone number evokes not only confidence, but also a variety of value judgments in the mind of your customers. Your sales force may take satisfaction in convincing customers to buy products or service they didn’t know they wanted, but it can only do so if the phone is answered in the first place.

Contact Center 52

Contact Center Connections Omni-Channel Contact Center Software 52

NobelBiz

SEPTEMBER 21, 2020

The overview includes: news reports relating to spam calls new regulations from federal and state governments warnings from the FCC, FTC, & FBI reports on contact centers that are refusing to switch to a work-from-home model for their agents. Updates: September 20th The Remote Contact Center Has Become the New Normal.

Call Center 52

Call Center Industry Contact Center Government 52

NobelBiz

APRIL 16, 2024

Not all businesses have the ability or the resources to effectively engage customers across multiple channels. The concept of omnichannel customer engagement has been around for a while now, yet not all companies utilize it correctly or at all. Why is an Omnichannel Customer Engagement Strategy Important for Businesses?

Omni-Channel 52

Omni-Channel Customer Engagement Engagement Contact Center 52

NobelBiz

SEPTEMBER 5, 2023

Telemarketing and call center operations form the backbone of many businesses, enabling them to connect directly with their audience. Within this framework, the twin metrics of connection rate and contact rate play pivotal roles. It’s a pivotal metric that profoundly influences a call center’s performance.

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Contact Center Connections Call Center Telecommunications 59