Call Center Consulting Consumers Poor Customer Service 
Magellan Solutions
MARCH 23, 2021
Why SMEs Should Outsource Call Center Services . For small to medium businesses, relating to customers is a vital part of a business strategy. When your business grows, so is the number of your customers. Longer on-hold time, unanswered queries, or lack of manpower to answer customer calls.
Magellan Solutions
JANUARY 19, 2021
Accents are often overlooked by business owners when looking for a company to outsource their inbound call center service. Businesses outsource their service primarily to save more money. But aside from cost cutting, here are the other reasons why companies outsource their service: Enhancing the quality of the service.
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Magellan Solutions
JUNE 10, 2021
Hence, we believe that non-voice outsourced customer support services are the future of call centers, BPOs and SMEs. To support our claim, we provided in this article the top in-demand services in the industry and the numbers that guarantees they are the future of outsourcing. Social Media Outsourcing. TALK TO US!
Up Your Service
MAY 3, 2017
Technology today is expanding the definition (and capabilities) of white-glove service for travel and hospitality brands across the board. White-glove service is about four things: personalization, memorization, anticipation and response to requests,” advises Ron Kaufman , consultant and New York Times bestselling author of Uplifting Service.
Magellan Solutions
AUGUST 13, 2021
Many call center companies in BPO Philippines focus on improving the skills of their agents this 2021. There are several ways on how BPO Philippines improve the quality of their service of their business partners. So, the best way to improve this aspect of your call center operation is to provide training for your agents.
Magellan Solutions
APRIL 12, 2021
Make Use of Healthcare BPO To Deliver Efficient Healthcare Services. A study indicates that 47% of consumers say that healthcare is industry-focused when it should be patient-focused. . This has always been the case when it comes to delivering healthcare services. Patient’s satisfaction beyond medical services is also a must.
Comm100
AUGUST 24, 2016
Despite these advantages, social media is not the preferred method of contacting a company for customer service, and in fact, has been on the decline in preference since its peak in 2013. Make your customer service options plentiful and easily accessible, and avoid small problems from boiling over into all-out disasters.
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