Hold Time is Gold Time: 5 Ways to Improve Call Center Performance By Capturing Customer Data While They Wait on Hold
TechSee
JULY 24, 2023
No More Hold Music If your world is the call center and customer service, every second counts. By minimizing wait times and personalizing interactions, customers feel valued and appreciated, leading to increased satisfaction and loyalty. The moments customers spend on hold shouldn’t be wasted.
Let's personalize your content