Talkdesk

MARCH 12, 2021

Talkdesk is an enterprise cloud contact center as a service (CCaaS) solution provider empowering companies to deliver customer experience excellence and top-notch quality of service (QoS). Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018.

Call Flow 91

Call Flow Contact Center Abandon Rate Omni-Channel 91

TechSee

MAY 29, 2018

If you follow the link at the end of each paragraph, you can download the complete guide for each of the KPIs, including an in-depth analysis, tips and real statistics about the impact visual engagement has on each of them. Customer Service KPI #1 – NPS (Net Promoter Score). Visual engagement is the way of the future.

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95

Vonage

JANUARY 20, 2016

For service teams, it’s all about resolving issues more quickly and improving customer satisfaction. With integrated IVR and ACD capabilities, call center software can be used to provide self-service options to callers, along with the ability to be easily connected to an agent. Here are seven suggestions.

CRM 120

CRM Sales Gamification Call Center 120

TechSee

NOVEMBER 6, 2018

Customer service organizations : Agents visually guide consumers in solving their technical problems, providing real-time assistance and solutions as if they’re standing right next to the customer. Apps must be downloaded and installed, presenting a barrier to customers and slowing down the resolution process.

Call Center 104

Call Center Insurance Customer Satisfaction Video 104

TechSee

NOVEMBER 27, 2018

With 40% of consumers choosing to receive setup instructions on their mobile device and 71% preferring visual guidance self-installation methods, providing AR-based self-service will clearly enhance customer self service efficiency and customer satisfaction. Is your organization positioned for success?

Infographics 84

Infographics Self Service Customer Service First Call Resolution 84

TechSee

JANUARY 2, 2018

Customer satisfaction and experience are important for every industry, and insurance is no exception. To stay relevant and compete effectively, traditional insurance companies must ensure their customer base is satisfied. These insurers recognize that customer satisfaction stretches far beyond the purchase of a policy.

Insurance 116

Insurance Telecommunications Contact Center Video 116

LiveChat

OCTOBER 31, 2019

Using the data, identify customers that make repeat purchases and/or regularly download, share, and comment on your content. Build additional campaigns that turn top customers into brand advocates, and leverage the power of word-of-mouth marketing. Call center automation. Welcome programs.

Loyalty 57

Loyalty Strategy Omni-Channel Call Center 57