Talkdesk

JULY 25, 2019

Lukas: At STMP2Go our company culture focuses not only on customer success but also ensuring employees are happy. He is flexible and receptive to hearing new ideas or suggestions on how to help the company grow and improve. Tell us about your contact center. Can you provide some background on SMTP2GO (e.g.

Call Center Solutions 55

Call Center Solutions Contact Center Call Center Software 55

TechSee

DECEMBER 5, 2017

Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. Customers appreciate: The ability to quickly and easily show the agent the issue, without lengthy verbal explanations, and being clearly shown how to resolve the issue on their own.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116

NobelBiz

SEPTEMBER 6, 2022

How to reduce call center attrition rate? Recruit the right call center agents, improve communication, provide continuous training, use a unified call center solution and more. Read on to find the best strategies to reduce call center agents’ attrition.

Call Center 52

Call Center Contact Center Multi-Channel Training 52

Talkdesk

JULY 8, 2016

Slack modernizes traditional (and sometimes ineffective) call center features. Call centers are often thought of as an old-fashioned concept. As Alex pointed out in the webinar, call center solutions often have legacy features that, while once might have been useful, now often cause headaches for supervisors and agents.

Call Center 40

Call Center Call Center Solutions Fashion Call Center Experience 40

Magellan Solutions

SEPTEMBER 10, 2019

Linguistic and cultural barriers. Customers prefer to speak with someone who has the same accent and understands their culture. Aside from this aspect, the Philippines also has a rich cultural background due to the long history of colonization in the country. How Much Does Call Center Outsourcing Cost?

Call Center 49

Call Center Call Center Solutions Contact Center Culture 49

Magellan Solutions

APRIL 14, 2021

But we cannot ignore that we need to be wise with how we spend our hard-earned cash. We will discuss in this article how to assess if your every dollar is worth it with your chosen call center partner. . A Brief Look at Call Centers. Cultural Flexibility. The Philippines is once a colony of the West.

Call Center 52

Call Center Hospitality Government Contact Center 52

Magellan Solutions

APRIL 24, 2021

Know how to flip the negative messages. It mandates requirements how to implement, monitor, maintain and continually improve the ISMS. Organizational culture. Be transparent. Lack of resources. Invest only on resources that are important. Invest in technologies that aim to reduce time-consuming or repetitive work. Competition.

Healthcare 52

Healthcare Call Center Insurance Banking 52