TechSee

DECEMBER 4, 2018

Our goal is to partner with innovative Tier-1 companies, by providing them with digital solutions that enable them to exceed their customers’ expectations. By empowering its customer service representatives to resolve issues on first contact, the operator expects its call center to save a total of €3.1 M annually.

Innovation 95

Innovation Self Service Telecommunications Customer Satisfaction 95

TechSee

APRIL 10, 2018

As businesses increasingly realize that leveraging the power of technology creates a clear competitive advantage, the future of the BPO industry has become dependent on its willingness to adopt new growth and BPO technology trends that will serve as a value multiplier for their offerings. BPO Technology trends: Blessing or Curse?

Call Center 139

Call Center Self Service Technology Competitive Advantage 139

Magellan Solutions

NOVEMBER 20, 2023

There are several advantages to outsourcing outbound services. It can help your company gain the competitive advantage it needs. Look at this situation: Fred Innovations discovered that their in-house developers could spend more time on innovation by outsourcing their customer service.

Call Center 52

Call Center e-support Abandon Rate Sales 52

Call Experts

OCTOBER 5, 2023

For a contact center for people-centric business, this demonstrates your commitment to customer care and can enhance your brand’s reputation in the eyes of the affected customer and anyone they may share their experience with. Encourage your call center partner to do the same, ensuring your operations remain competitive.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Call Experts

APRIL 8, 2024

For a contact center for people-centric business, this demonstrates your commitment to customer care and can enhance your brand’s reputation in the eyes of the affected customer and anyone they may share their experience with. Encourage your call center partner to do the same, ensuring your operations remain competitive.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

TechSee

MAY 29, 2018

Implementing visual support in a call center directly affects the key elements that impact a business’ NPS: Reduced customer effort. Higher agent engagement. Enhanced agent knowledge. Better resolution rate.

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95

TechSee

NOVEMBER 6, 2018

In fact, the 2017 Gartner Hype Cycle for Emerging Technologies names augmented reality as an emerging technology mega-trend, showing promise in delivering a high degree of competitive advantage over the next 5-10 years.

Call Center 104

Call Center Insurance Customer Satisfaction Video 104