Call Center Solutions Chatbots Sales Self Service 
TechSee
FEBRUARY 19, 2019
One of the keys to innovation in this area is self-service technologies that enable customers to quickly and conveniently resolve problems on their own, especially from their mobile devices. Mark your calendars with these “can’t miss” sessions and exhibitors and prepare to witness the future of mobile self-service technology.
Inbenta
MAY 16, 2022
One answer is AI chatbots. In recent years, the ability of AI chatbots to comprehend speech and automate tasks has grown in leaps and bounds. With innovations such as Alexa, Siri, and more, AI chatbots are increasingly being used to perform many menial and tedious tasks that used to bog down the service industry.
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TechSee
DECEMBER 11, 2018
For instance, customer satisfaction/retention-related initiatives that demonstrate a clear impact on retention rates, or self-service initiatives that drive a reduction in operational costs, or engagement/customer journey initiatives that clearly correlate with increased sales. Infrastructure: Accelerated digital transformation.
Kustomer
APRIL 13, 2022
An FAQ page is a critical element of your brand’s website and self-service tools. If resolutions to their problems aren’t available on your FAQ pages, they can then initiate contact via phone, email, SMS or live chat. Use Chatbots. CRM software connects customer service with sales and marketing.
TechSee
NOVEMBER 20, 2017
A year ago we’ve written an article about leading bot solutions in the market place, as we went to update and looked through the top bot solution of 2016 it became clear we had to address the changes in the chatbot echo system, next wee we will follow up with the update on the bots solution to follow.
TechSee
DECEMBER 5, 2017
Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning. The Canadian-based Coveo increases self-service success and case deflection by making search core to the self-service experience.
Kustomer
FEBRUARY 19, 2024
It also offers a self-service portal where businesses can create a knowledge base containing FAQs, articles, and how-to guides, empowering customers to find answers to their questions independently. Freshdesk’s self-service option also offers a customizable widget, which can be embedded into websites or apps.
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