Brands e-support Poor Customer Service Tips 
ProProfs Chat
JULY 3, 2019
Your customer support operators need to know how to chat with customers online to keep them hooked with your brand. In this post, we aim to cover nine amazing online chat tips to help your business reduce 67% of customer churn and increase acquisition. 9 Amazing Tips on How to Chat With Customers Online.
ViiBE Blog
APRIL 7, 2021
Carmine Gallo from Forbes explains Apple’s 5 steps of service. Skip ahead to the one-minute mark for the breakdown of his A-P-P-L-E acronym. In this short video , luxury car brand Lexus breaks down the history and the main principles of omotenashi. Many of these videos provide excellent general tips for customer service.
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ViiBE Blog
APRIL 7, 2021
Carmine Gallo from Forbes explains Apple’s 5 steps of service. Skip ahead to the one-minute mark for the breakdown of his A-P-P-L-E acronym. In this short video , luxury car brand Lexus breaks down the history and the main principles of omotenashi. Many of these videos provide excellent general tips for customer service.
BirdEye
OCTOBER 5, 2023
What’s the first thing that comes to mind when someone mentions your brand name? Today’s marketplace is competitive and transparent, so managing brand perception isn't just important - it's imperative. The stakes are high, with 91% of customers admitting they'd switch to a competitor following a poor customer experience.
Comm100
JUNE 13, 2018
Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles. One way to do this is by adding single-page or one-click checkouts to your e-commerce website.
Retently
MARCH 10, 2022
Understanding the reasons behind customer churn and working around them when adjusting your approach will make the difference. So, let’s start off by looking into the leading causes for an increased turnover and go through some actionable tips to follow if you want to stay on the safe side. Customer Success and Churn.
transcosmos Information Systems
AUGUST 29, 2016
Customers are the lifeline of every business. Therefore, it is vital that you provide not just high-quality products and services, but also excellent customer service and support. So, how do you ensure that your company offers good support to customers, particularly in e-commerce support ?
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