Interactions

SEPTEMBER 8, 2023

Brands committed to creating exceptional customer experiences have turned to conversational AI solutions like Interactions Intelligent Virtual Assistant (IVA). They can use their preferred language with our multi-lingual support. No matter what channel your customers prefer, our IVA is there. Not in a creepy way, though!

Interaction 62

Interaction Self Service Customer Service Contact Center 62

SuiteCX

JUNE 15, 2017

Loyalty has become table stakes in most consumer facing sectors. Having a loyalty program is becoming a cost of doing business, a hygiene factor. Especially if a loyalty program is part of your strategy. Self-selection bias; this is the big loyalty program measurement challenge. This makes sense.

ROI 100

ROI Measurement Marketing Loyalty Programs 100

SuiteCX

JUNE 15, 2017

Loyalty has become table stakes in most consumer facing sectors. Having a loyalty program is becoming a cost of doing business, a hygiene factor. Especially if a loyalty program is part of your strategy. Self-selection bias; this is the big loyalty program measurement challenge. This makes sense.

ROI 100

ROI Measurement Marketing Loyalty Programs 100

SurveySparrow

AUGUST 14, 2023

Bad customer experiences can have far-reaching consequences, impacting customer loyalty, brand reputation, and ultimately your bottom line. CX is the outcome of the overall interaction a customer has with a product, service, or brand. Well, comparison helps us navigate through a sea of choices.

Omni-Channel 52

Omni-Channel Examples Customer Experience Self Service 52

Magellan Solutions

MARCH 26, 2021

eCommerce Call Center Services We Provide: Loyalty programs. It also serves as a medium for brand advocates. This is in comparison to waiting for 24 hours or more with email. Find out more about our multi-channel capabilities and call center services. Managers would only serve as mediators. Billing support.

Call Center 52

Call Center Ecommerce Strategy e-support 52

Currency Alliance

JUNE 11, 2017

Loyalty program announcements so far this year indicate a major sea change. To get customers re-engaged, brands are making it easier to participate in their loyalty programs and are offering enhanced ways to redeem – so customers can make use of even small amounts of points/miles.

Loyalty 52

Loyalty Loyalty Programs Multi-Channel Rewards Programs 52

BirdEye

MAY 8, 2023

Today, businesses use all kinds of channels and sales prospecting tools to generate leads and convert them into customers. Prospects enter the sales cycle at the top of the funnel when they first become aware of your brand and express interest. Or by starting a loyalty program, where they receive rewards for each referral.

Sales 52

Sales Tips Strategy Social Media 52