Second to None

APRIL 26, 2018

If leadership is not already measuring these interactions and employees are not performing up to expectations, then your brand may have already lost a host of potential brand ambassadors. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Brand Values 59

Brand Values Brands Leadership Voice of Customer 59

GetFeedback

MAY 9, 2019

They’re also empowered with the necessary tools and encouraged to actively contribute to the customer experience. Customer-centric culture: Your company’s brand values must align with putting the customer’s needs first and fostering customer sympathy.

Customer Experience 337

Customer Experience Customer Journeys Metrics Effort Score 337

Second to None

APRIL 2, 2020

Do Consumers Trust Your Brand? A recent survey of 1,000 people in 12 countries, including the United States, U.K. and China, on brand trust and the COVID-19 pandemic from the 2020 Edelman Trust Barometer found there’s an almost unanimous worldwide belief that brands have a critical role during this trying time.

Brands 54

Brands Study Government Survey 54

Second to None

MAY 15, 2018

To put it in a nutshell, brand equity can be defined as a value of a brand in terms of how customers perceive that particular brand and feel about it based on their experiences with it. However, saying that brand equity and brand value are synonyms would be a simplification.

Measurement 59

Measurement Brands How To Social Media 59

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. Customer Engagement Customer engagement is a term used to refer to customer interactions with a company, product, or service. Purposeful Leadership: Leaders operate consistently with a clear set of values.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

ijgolding

JUNE 9, 2015

COMPETENCY 3 – VOC, Customer Insight and understanding. An organisation that has customer insights and a deep understanding of the Voice Of the Customer (VOC). Designs and implements voice of customer programs (solicited through surveys, focus groups, communities, etc.).

Customer Experience Professionals 120

Customer Experience Professionals Leadership Customer Experience Effort Score 120

Second to None

MAY 9, 2019

While the selling of customer information to third parties has become quite common, it often counteracts with the process of building loyalty. Additional Salesforce’s research noted that over half of customers surveyed believe that companies do not have their best interests in mind. [5].

Data 86

Data Social Media Study Consumers 86