InMoment XI

NOVEMBER 30, 2023

Consumers today rely heavily on online information and reviews, making brand reputation management a top priority. In this comprehensive guide, we will delve into the intricacies of brand reputation management, exploring strategies, key components, pitfalls to avoid, and the role of online and employee reputation management.

Brands 378

Brands Management Multi-Channel Social Media 378

BirdEye

MARCH 20, 2023

Without a social media strategy, your business can’t survive in this digital age. A successful strategy should define your social media goals, the methods you plan to use, and the metrics needed to measure performance over time. It’s also important to understand the critical nature of social media strategy for business.

Social Media 52

Social Media Brand Values Strategy Brands 52

BirdEye

DECEMBER 26, 2023

This blog post is the ultimate guide on brand salience and helps you grow your brand by measuring this important metric. Table of contents What is brand salience? Brand awareness vs. Brand salience Why is brand salience important? What factors influence brand salience?

Brands 104

Brands Social Media Competitive Advantage Analysis 104

Stella Connect

JANUARY 4, 2022

That’s why we recommend taking your coaching strategy a step further and implementing micro-coaching. With Stella Connect 1:1s, team leads have the ability to bring real-time, agent-level metrics directly into their 1:1 conversations. Align customer service training with brand values and goals. Keep it simple.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

SurveySparrow

AUGUST 25, 2023

In this blog, we will look into all that you need to know about CX; the best practices, strategies to improve, and the key elements that set it apart! Key Components of Customer Experience CX goes beyond transactions; it’s about building trust, loyalty, and brand advocacy. How about we get into it now?

Tips 52

Tips Customer Experience Social Media Self Service 52

Fox Metrics

JANUARY 29, 2021

They then take the help of this data to design future business models and strategies. From IT to Marketing, an analytics team will tell how the policies should ensure the best productivity and brand value. First of all, he has to set specific guidelines along with a period. FoxMetrics is an example of an analytics team.

Analytics 52

Analytics Report Policies Data 52

SurveySparrow

MARCH 9, 2019

Benefits of creating a customer experience strategy. The needs, expectations, pain points, values, struggles and more of the customer should be the heart of your strategy to improve the customer experience. Here are some of the benefits associated with creating a customer experience strategy. Increases brand value.

Brands 81

Brands Customer Experience How To Net Promoter Score 81