Comm100

JUNE 30, 2021

As we mentioned before, when done correctly, good customer service can also lead to positive word-of-mouth advertisement which can drive a lot of sales. In fact, word-of-mouth marketing is estimated to drive 13% of all consumer sales. Here are some tips on how to improve your customer service skills: . Conduct a survey or poll.

Customer Service 130

Customer Service Customer Experience Social Media Customers 130

ChurnZero

SEPTEMBER 14, 2018

INBOUND is an industry event designed to gather Marketing, Sales, and Customer Success professionals all in one place to learn and get inspired together. LinkedInExpert #sales #INBOUND18 pic.twitter.com/ty6JJalCX7. — ?????????????????? ???????????????#MarketEdLive Aubrey Beck (@avantvoice) September 6, 2018. Don’t drop the ball.

Customer Success 66

Customer Success Customer Retention Conference B2B 66

ChurnZero

AUGUST 24, 2018

Getting a customer to retention and its financial impact. The total financial impact of customer retention. From the Customer Success side, you are really going to have to build a lot of processes around it, because it is no longer a onetime sale. Topics discussed included: • Processes that can help drive customer retention.

Customer Success 61

Customer Success NPS Customer Retention Financial 61

BirdEye

OCTOBER 6, 2023

Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty. Being unclear, rude, or failing to listen to your customers leads to silent phones and poor sales. Nike sales fell.

Strategy 58

Strategy Social Media Airlines Software 58

BirdEye

DECEMBER 5, 2023

Sharing tips and industry insights or joining discussions shows you care. Higher revenue Businesses with strong online reputations are likely to attract more customers, leading to increased sales. Studies have shown that customer reviews can produce an average increase in sales revenue of about 18%.

Brands 109

Brands Management Social Media Analytics 109

BirdEye

FEBRUARY 23, 2024

A company’s external communication shapes its public image and brand reputation through press releases, marketing campaigns, customer service, and investor reports. An enterprise can optimize its external communication by aligning it with its brand values, ensuring consistency and authenticity.

Communication 63

Communication Multi-Channel Culture Social Media 63

BirdEye

APRIL 13, 2023

Types of social media ads Social media advertising cost Social media advertising strategy Best social media advertising examples by platform Tips for advertising on social media Frequently asked questions about social media advertising Grow your social media profile with Birdeye What is social media advertising?

Social Media 98

Social Media Advertising Video Fashion 98