NetBase

NOVEMBER 21, 2019

In some companies this is the case, but leading brands have adopted social listening to support a variety of functions. They use it to understand the consumer journey and ways to create relevant touchpoints, for sure, but that’s just scratching the surface. Consumer Experience Understanding & Planning. BrandZ Valuations.

Analytics 40

Analytics Social Media Trends Consumers 40

NetBase

NOVEMBER 21, 2019

In some companies this is the case, but leading brands have adopted social listening to support a variety of functions. They use it to understand the consumer journey and ways to create relevant touchpoints, for sure, but that’s just scratching the surface. Consumer Experience Understanding & Planning. BrandZ Valuations.

Analytics 40

Analytics Social Media Trends Consumers 40

BirdEye

JULY 25, 2023

Just as sharing a viral tweet everyone is sharing or following the same fashion trend everyone is wearing, seeing glorious reviews for a business makes people want to try them out. The more customers like your product, the more it becomes in demand, and higher your brand value is. Boosting brand recognition. One has a 3.5-star

Examples 52

Examples Social Media Effort Score Case Study 52

Comm100

AUGUST 23, 2018

Consumer patience is dwindling; we want better, more accessible products, and everything that we do seems to revolve around convenience. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

BirdEye

OCTOBER 5, 2023

How does a negative brand perception impact your reputation? 6 Tips for turning a negative brand perception into a positive one How to determine your brand’s perception? What is a brand perception survey? How can customer service improve your brand equity? What is the purpose of brand perception?

Examples 63

Examples Measurement Brands How To 63

LiveChat

MARCH 6, 2018

Ebay – Our mission is to be the world’s favorite destination for discovering great value and unique selection. Nordstorm – An incredible eye for what’s next in fashion. There are brands that people love to buy from. 85% of consumers trust online reviews as much as personal recommendations.

Customer Centricity 28

Customer Centricity Ecommerce Tips Chatbots 28

SurveySparrow

SEPTEMBER 21, 2020

But, if the product doesn’t match your consumer preferences, everything goes to waste. The answer is simple – online surveys! And in this blog, we’ll discuss how online surveys increase ROI. Online Surveys has become a new trend in the world of digital marketing, as it saves your money and time. Event Surveys.

ROI 45

ROI Survey Return on Investment Social Media 45